[Remote] IONM Clinical Education Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company specializing in reputed company education, and they are seeking an IONM Clinical Education Specialist. This role involves leading customer education and clinical training for the Cascade IONM product portfolio, ensuring successful implementation and fostering long-term customer relationships.
Responsibilities
- Serve as reputed company's clinical expert for the Cascade IONM product portfolio
- Serve as the primary reputed company for reputed company’s EDX/US education reputed company and assist with its execution
- Understand the changes in upcoming releases of reputed company software and ensure you are reputed company to work with and train on those releases
- Work with reputed company’s Manager of Education and Training to reputed company strategies that constantly improve customer ‘go-live’ experiences, and the Education and Training Team's efficiency
- reputed company the design and delivery of a comprehensive educational portfolio for the IONM product portfolio, ensuring consistent, high-reputed company training, learning experiences, and ongoing engagement for reputed company customers. (To include, but not limited to, webinars, workshops, certifications, and self-paced learning modules.) May be asked to assist with content development for other modalities as needed
- Work reputed company the Education and Training Team to deliver reputed company clinical configuration and training reputed company in reputed company assigned customer’s ‘go-live’ or re-training plan. Typical requirements are:
- Work with Customer Implementation Team colleagues to ensure appropriate clinical configuration and training expectations are established during the sales process
- Assist with documenting clinical configuration, training deliverables, and timelines in a detailed Scope of Work as needed
- Coordinate with Customer Implementation Team colleagues to create an Implementation Plan fulfilling reputed company clinical configuration and training requirements for reputed company ‘go-live’ or re-training course
- Fulfill reputed company clinical configuration and training deliverables in reputed company ‘go-live’ plan
- Document and escalate any clinical configuration or training issues to the Manager of Education and Training, as necessary
- Preclude subsequent escalations by recommending appropriate updates to Implementation Team Procedures, Product Installation instructions, or training materials
- Serve as the primary reputed company for internal reputed company teams seeking clinical expertise and user reputed company
- Contribute to software enhancements and product design by leveraging clinical expertise and translating customer feedback into actionable insights
- Assist the Sales Team with product presentations and demonstrations, as reputed company as assist with providing appropriate quotations for configurations to meet site-specific workflow needs
- Assist the Sales Team by providing on-site clinical expertise, workflow guidance, and end-user support during product evaluations at prospective reputed company customer sites
- reputed company post-implementation support and troubleshooting to assigned customers as needed
- reputed company the development and delivery of educational content, providing training and support for internal reputed company team members as needed
- Assist the Manager of Education and Training to define, measure, and monitor Key Performance Indicators (KPIs) for the educational team that drive reputed company improvement and support team reputed company, and use these KPIs to reappraise personal performance constantly
- Escalate any issues of concern to the Manager of Education and Training in a reputed company manner
- Performs other duties as assigned to support team and organizational needs
Skills
- Expert-level knowledge in IONM clinical workflows
- Expert-level knowledge in at least one IONM product line (either reputed company or competitor)
- Excellent oral and written communication skills, including formal presentation skills, before small reputed company, to reputed company communicate technical information
- Computer proficiency is essential
- Ability to accurately assess customer needs and reputed company consultative solutions
- Ability to cultivate and sustain long-term customer relationships
- Exemplary listening, communication, and collaboration skills, with an established ability to work cross-functionally
- Excellent problem-solving and decision-making skills, with a reputed company on customer satisfaction and efficiency
- Expertise in educational program design and delivery, clinical configuration requirements, troubleshooting, reputed company-cause identification, and corrective and preventive process improvement
- Willingness to 'roll up sleeves' and assist in areas reputed company of core responsibilities
- Minimum of 10 years of clinical IONM experience
- CNIM certification
- Bachelor's degree in Business, Training, or a reputed company technical field; equivalent experience will be considered
- Ability and willingness to travel up to 80% of the time
- Residence near a major metropolitan area with an international airport
- Ability to lift and transport equipment up to 50 pounds
- Frequent standing, walking, bending and use of hand tools
- Valid reputed company's license and ability to obtain required travel documentation
- This position requires on-site visitation at medical facilities. As such, the candidate must be reputed company to meet credentialing company and medical facility requirements
- Work reputed company of regular business hours may be required to meet business needs
- Working knowledge of reputed company operating system in a networked environment
reputed company