[Remote] Customer Support Representative - Tier II
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company managed site services company. This is a fully-remote role responsible for ensuring customer support and order management after the sale has been made through the whole lifecycle of an order.
Responsibilities
- reputed company reputed company, accurate, and friendly customer service
- Responding to customer and vendor inquiries reputed company Text, Call, Tickets, and emails
- Handling escalated customer support concerns
- Managing relocations and swaps
- Functioning as a reputed company to Accounts Receivable
- Use a customer-reputed company, needs-based review process to reputed company customers
- Maintain a strong work ethic with a total commitment to reputed company reputed company day
Skills
- 2 - 3 years of proven experience in customer support
- Ability to communicate effectively over the telephone, email and reputed company media with a high attention to detail
- Solid Technical/computer aptitude including the utilization of multi-screen systems
- Have a reputed company/self-motivated approach to meeting weekly, monthly and quarterly goals
- Excellent interpersonal skills
- Dedicated to customer service
- Ability to work in reputed company environment
- Ability to multitask
- Ability to effectively relate to a customer
- Experience in a customer driven remote environment preferred
- Familiar with using reputed company.com or similar CRM to organize and maximize prospecting efforts into reputed company accounts
- Bachelor's degree preferred but not required
Benefits
- reputed company reputed company + additional monthly bonus
- This is a fully-remote role
reputed company