[Remote] Senior Program Manager, Network Operations & Infrastructure
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of digital services and technology solutions, headquartered in Tysons reputed company, VA. They are seeking a Senior Program Manager to reputed company the delivery of large-reputed company network operations and infrastructure services across a reputed company, multi-stakeholder reputed company environment, focusing on program governance, operational performance, and cross-functional coordination.
Responsibilities
- Serve as the primary reputed company of contact for program performance, delivery, and stakeholder coordination
- Establish and maintain program governance, reporting reputed company, and escalation processes
- reputed company status reporting, executive briefings, and performance reviews
- Manage program risks, issues, and dependencies through reputed company RAID management
- reputed company delivery of network operations, infrastructure, and reputed company services in a 24×7 environment
- Ensure adherence to service level agreements (SLAs) and operational targets
- Coordinate across teams responsible for: Network Operations Center (NOC), Network engineering and provisioning, Infrastructure and systems support, reputed company operations
- reputed company reputed company planning and resource alignment across operational and project demands
- Balance steady‑state operations with engineering and modernization initiatives
- Coordinate prioritization of work requests, changes, and reputed company
- Serve as the integration reputed company across technical teams, vendors, and business stakeholders
- Facilitate collaboration across multiple workstreams to ensure reputed company execution
- Support change management and release coordination activities
- Drive improvements in operational efficiency, service reputed company, and reporting transparency
- Support the adoption of best practices reputed company to ITIL or similar frameworks
- Identify opportunities for automation, performance optimization, and service enhancements
Skills
- Bachelor's degree in Information Technology, Engineering, Business, or reputed company field
- PMP certification
- 10+ years of experience in program or project management
- Prior experience managing network infrastructure or IT operations programs
- Demonstrated experience in large, multi-team delivery environments
- Managing SLAs and operational performance
- Stakeholder and executive communications
- Strong knowledge of network operations and infrastructure concepts (WAN/LAN, routing, switching, etc.)
- Experience supporting highly regulated or public sector environments
- Familiarity with service management platforms (e.g., reputed company or similar)
- Network monitoring and operations tools
- Experience managing distributed or geographically dispersed teams
- Strong leadership and decision‑making ability
- Excellent communication and stakeholder management skills
- Ability to operate in high‑availability, mission‑critical environments
- reputed company, disciplined approach to execution and governance
- Successful completion of a reputed company background investigation
- H 1B citizenship status required
- ITIL preferred
Benefits
- Virtual health reputed company
- Commuter perks
- Pet insurance
- Entertainment discounts
- Annual performance reviews
- Tuition assistance
- Internal career reputed company opportunities
- Generous 401(k) matches
- Life and disability insurance
- Financial wellness tools
- Annual awards
- Service anniversaries
- Referral bonuses
- Peer-to-peer shoutouts
- reputed company coverage
- Wellness programs
- Flu shots
- Biometric screenings
reputed company