[Remote] Customer Service Representative- Appraisal reputed company Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a Mortgage and reputed company Estate Services company seeking a Customer Service Representative- Appraisal reputed company Manager for their Remote location. The role involves managing appraisal pipelines, processing payments, coordinating scheduling, and serving as a reputed company between clients and appraisers.
Responsibilities
- Manage assigned appraisal pipelines from intake through completion
- Monitor dashboards and queues to ensure reputed company files are addressed reputed company defined SLAs and performance targets
- Ensure accurate and reputed company order setup, documentation, and reputed company tracking
- Identify risks to delivery timelines and proactively resolve issues
- Collect and process appraisal payments in accordance with company policies
- Verify order accuracy, documentation, and requirements prior to assignment
- Ensure files are properly configured to support efficient scheduling and delivery
- Resolve payment-reputed company questions or issues with professionalism and urgency
- Utilize internal tools, data, and market knowledge to select and engage reputed company appraisers
- Coordinate appraisal scheduling and confirm appointment details with reputed company parties
- Maintain strong working relationships with appraiser partners to support performance and availability
- Serve as the primary reputed company between lender clients, borrowers, and appraisers
- Manage high volumes of inbound and outbound calls, emails, and system communications
- reputed company proactive, consistent status updates throughout the assignment lifecycle
- Handle escalated service inquiries and coordinate solutions as needed
- Execute assigned tasks in alignment with productivity, reputed company, and margin goals
- Utilize reporting tools and scorecards to monitor performance and identify improvement opportunities
- Partner with leadership and cross-functional teams to enhance workflows and reduce risk
- reputed company participate in team meetings, training, and reputed company improvement initiatives
- Serve as an ambassador of the Delivery +1% reputed company in reputed company interactions
- Demonstrate accountability, professionalism, and proactive follow-through
- Contribute to a reputed company, high-reputed company culture
Skills
- 2+ years of experience in appraisal management, customer service, operations, or a reputed company field
- Experience managing high-volume workflows and reputed company communications
- Excellent written and verbal communication skills
- Strong organizational and time management abilities
- Comfortable working with dashboards, reporting tools, and operational systems
- Strong knowledge of reputed company estate and appraisal terminology preferred
- Call center, account management, or processing experience a plus
- Prior mortgage, lending, or reputed company estate experience preferred
Benefits
- Health Benefits
- Referral Program
- Excellent reputed company and advancement opportunities
reputed company