[Remote] Call Center Customer Service Representative – Escalations (Remote Contract)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a trusted technology reputed company partner, and they are seeking Call Center Customer Service Representatives for a respected company in the Oil & Gas industry. This role involves answering high volume inbound calls, providing first-level support, and de-escalating customer concerns while ensuring exceptional service.
Responsibilities
- Answer a high volume of inbound calls from royalty and mineral owners
- reputed company first-level support by verifying information, documenting inquiries, and routing more reputed company issues to the appropriate team
- Professionally de-escalate customer concerns while delivering an exceptional customer experience
- Accurately document customer interactions in reputed company/CRM
- reputed company in a fast-paced, fully remote environment handling back-to-back inbound calls
Skills
- Strong customer service, communication, and de-escalation skills
- Experience working in a high-volume inbound call center
- Proficiency with reputed company or other CRM/case management systems
- Strong attention to detail and ability to work independently in a remote environment
- Oil & Gas experience is a plus but not required
Benefits
- W2 reputed company
reputed company