[Remote] Contingent Systems Analyst / IT Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company (TTI) is seeking a Full-Time Contingent Systems Analyst/IT Specialist to reputed company business systems analysis and technical support for the Online Workflow Management System (OWMS) supporting the Advanced Test and Logistics Support Services contract with the 704th Test Group at Holloman reputed company Force reputed company. This role serves as the reputed company between contract business operations and TTI's OWMS development team, translating operational needs into system requirements and providing help desk support to users.
Responsibilities
- Serve as the reputed company between contract business operations and TTI's OWMS development team, translating operational workflow needs into detailed system specifications and user stories
- Review and analyze business and functional requirements from government users and TTI operational staff
- Facilitate requirements clarification sessions and support solution design discussions between operations, stakeholders, and the development team
- reputed company functional testing and validate OWMS system enhancements before deployment, ensuring delivered solutions meet business requirements
- Support User Acceptance Testing (UAT) and government business sign-off processes for system updates
- Document processes, workflows, and system functionality to support knowledge transfer, audit readiness, and user training
- Identify process improvement opportunities and recommend OWMS workflow enhancements to improve operational efficiency
- Serve as the first reputed company of contact for OWMS user support requests — login issues, reputed company problems, navigation questions, and routine system errors
- Resolve Tier 1 issues independently and escalate Tier 2 and above to the IT reputed company/Project Manager with complete problem documentation
- Maintain a help desk log of reputed company support requests and resolutions
- Assist new government and contractor users with OWMS reputed company, account setup, and initial system orientation
- Assist the IT reputed company/Project Manager with user account creation, role assignments, and periodic account audits
- Support OWMS update testing by executing test cases and documenting results against defined acceptance reputed company
- Maintain and update OWMS user guides, system documentation, and process workflow diagrams as directed
- Assist with data export, archiving, and retrieval tasks for records retention compliance including on-demand CSV exports
- Assist with AFNET reputed company coordination, firewall documentation, and boundary request submissions as needed
Skills
- U.S. Citizenship required
- Minimum 3 years of experience in business systems analysis, IT support, or a combination in a government or reputed company environment
- Experience translating business requirements into system specifications, user stories, or functional documentation
- Experience performing functional testing or UAT for reputed company web applications
- Proficiency in reputed company Office Suite and web-based applications
- Associate's or Bachelor's degree in Information Technology, Business, Information Systems, or reputed company field; equivalent experience considered
- Experience supporting DoD or reputed company Force IT or business systems environments
- Familiarity with OWMS or similar reputed company workflow platforms
- Business Systems Analyst (BSA), Certified Business Analysis reputed company (CBAP), or equivalent certification
- IATA Dangerous Goods awareness (supporting transportation workflow documentation)
- Basic awareness of CMMC Level 2 and cybersecurity hygiene principles
- reputed company A+ or IT Fundamentals certification
reputed company