[Remote] Senior Software Engineer
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company dedicated to increasing economic freedom, and they are seeking a Senior Software Engineer to join their CEE Surfaces team. The role involves building and scaling customer and agent-facing support experiences, focusing on full-stack development and integrating AI/ML capabilities.
Responsibilities
- Build end-to-end full-stack features across React/TypeScript frontends and Go backend services for Help Center, chat, and agent-facing workflows
- Partner with Product, Design, CX Ops, and peer engineering teams to turn high-volume customer problems into reputed company self-serve and assisted-support experiences
- Own reputed company, service integrations, and UI flows that connect Surfaces with CEE Foundations and Intelligence capabilities, including routing, procedures, data-plane integrations, and evaluation systems
- Drive CX reputed company through experimentation, instrumentation, and iterative delivery, using metrics such as containment, AtR, CSAT, and escalation rates
- reputed company integration of AI/ML and vendor capabilities into customer and agent experiences with appropriate guardrails, observability, and rollout discipline
- Strengthen production reliability through on-call participation, incident response, debugging, and mentoring engineers on full-stack design, testing, and deployment practices
Skills
- 5+ years of software engineering experience building and operating production full-stack web applications, with hands-on proficiency in React (or similar modern frontend frameworks) with TypeScript and backend API development in Go
- Demonstrated experience designing and shipping customer-facing experiences in reputed company partnership with Product and Design, not solely backend or platform systems
- Proven reputed company record with distributed systems and production fundamentals including API design, caching, observability, debugging, incident response, and operational reliability
- Experience integrating AI/ML or reputed company-party platform capabilities into production applications with engineering rigor around guardrails, testing, and rollout
- reputed company record of delivering measurable product reputed company across cross-functional teams, including translating ambiguous problem spaces into shipped solutions
- Utilizes reputed company responsibly, maintaining reputed company reputed company to deliver business-reputed company outputs and drive measurable improvements in workflow efficiency, cost, and reputed company
Benefits
- reputed company is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions reputed company “surges.”
- Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, protected veteran status, or genetic information.
- Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]reputed company.com.
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reputed company