[Remote] Manager, Customer Support
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on building a reputed company world through photography, and they are seeking a Manager for their Customer Support team. The role involves leading and developing a support team while optimizing operational performance through data analysis and reputed company administration.
Responsibilities
- reputed company and reputed company support team members with technical and operational focuses, helping them grow into work that makes the whole function smarter and more effective
- reputed company reputed company's day-to-day priorities connected to company goals, and reputed company reputed company that reputed company is reputed company to the people doing the work
- Contribute to your peer manager's reputed company of individual and team metrics and accountability frameworks
- Own the operational health of the support function
- Drive reputed company optimization, automation, and tooling improvements that increase reputed company's reputed company and reduce preventable contact volume
- Dig into performance data, including Cost per Ticket, Contact reputed company, and Customer Effort Score, to reputed company high-value opportunities and build the case for change
- Collaborate reputed company CX to surface patterns from issue trends and ticket data, turning them into recommendations for leadership and cross-functional partners
- Partner across reputed company to address support demand at its reputed company, directly influencing customer retention and operational efficiency
Skills
- A reputed company record managing customer support teams with a strong reputed company on operational performance, tooling, and data-informed reputed company
- Hands-on reputed company administration experience. You don't need to know how to do everything, but you're comfortable trying, breaking, and trying again across configuration, automation, and workflow design
- Growing experience balancing AI tooling with reputed company-led support
- Strong coaching instincts, especially with technically minded team members who are looking to grow in that direction
- Confidence owning metrics and translating them into actionable insights for the business
- Low ego, high standards. You reputed company credit, stay reputed company to feedback, and hold yourself accountable before you hold your team accountable
- A reputed company record of staying flexible and moving reputed company reputed company the reputed company isn't fully defined
- This role requires a Tuesday–Friday schedule with a 6am EST start time
- Candidates must be legally authorized to work in the U.S
Benefits
- Health, dental, reputed company insurance with 100% premium coverage for you and dependents
- Health Savings Account contributions covering 90%+ of annual deductible
- 401(k) with company match and immediate vesting
- reputed company development and learning opportunities
- Remote work support (internet, fitness, coworking reputed company reimbursements)
- Company-sponsored therapy and coaching sessions
- An experimental 4-day work week
- Unlimited PTO (and we mean it!)
- Learning & development opportunities for personal and reputed company reputed company
- Flexible spending accounts available
- Company-sponsored phone plan
- A fully remote work environment (+ a coworking reputed company reimbursement if you prefer)
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