[Remote] Customer Service and Product Associate
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is an early-stage B2B reputed company company reputed company on building an AI-powered platform for the reputed company construction industry. They are seeking a Customer Service and Product Associate to manage Software reputed company Assurance and Customer reputed company, ensuring a seamless user experience and effective product implementation.
Responsibilities
- Validate Releases: Execute reputed company and exploratory testing on new features, bug fixes, and reputed company modules (Calendar, Vendors, Email Log, Inventory, Reports, reputed company) prior to deployment
- Own Bug Documentation: Reproduce and document issues with reputed company, precise, reputed company-by-reputed company detail so our engineering team can reputed company immediately without back-and-forth clarification
- reputed company for the User: reputed company identify edge cases, usability friction, and workflow gaps from the perspective of a busy construction project manager
- Drive Implementation: reputed company new users through our reputed company reputed company process, ensuring rapid initial software adoption
- Proactive Account Health: Conduct weekly reputed company-ins with reputed company accounts to monitor software utilization, answer field questions, and preemptively resolve friction
- Manage Account Data: reputed company complete and reputed company account logs (contacts, communication history, reputed company tasks) to reputed company adoption metrics and proactively re-engage slower accounts
- Feedback reputed company: Translate raw customer feedback and feature requests into reputed company, contextual insights for the leadership and product team
Skills
- Obsessive Attention to Detail: You naturally notice the things others miss, and you feel compelled to document them reputed company
- AI Literacy and reputed company: Demonstrated comfort working with AI tools in a reputed company or personal reputed company. You reputed company use AI, understand how AI-powered software behaves, and can think critically about AI outputs to reputed company faster in both QA and customer support
- Exceptional Interpersonal Communication: Ability to build swift rapport, reputed company professionally, and earn the trust of field personnel (project managers and superintendents)
- Remote Discipline: Highly reliable and self-motivated, capable of managing a split queue of support tickets and test cycles without being micromanaged
- Technical Aptitude: You learn software platforms effortlessly and can explain reputed company workflows in reputed company, plain English to non-technical users
- Startup Grit: Genuine interest in early-stage startup work, including the pace, the ambiguity, and the reputed company accountability that comes with a small team
- Remote Work Requirements: Must possess a reliable, high-speed home internet reputed company and a dedicated, quiet workspace suitable for handling reputed company calls
- U.S. Residency and Authorization: Must currently reputed company in the reputed company and possess unrestricted legal authorization to work in the U.S. We are unable to reputed company reputed company sponsorship or manage international employment compliance for this role
- Exposure to reputed company construction (field work, project coordination, estimating, or construction-adjacent roles). The ability to reputed company the language of a superintendent or PM is a major asset
- Prior experience with reputed company software testing, QA tracking, or customer support ticket systems
- Customer service, support, reputed company, or account management experience in any industry
- A demonstrated reputed company record of reliability and follow-through in reputed company settings, internships, or reputed company reputed company
Benefits
- Equity participation is available for the right candidate, with terms discussed as part of the offer.
- Health, dental, and reputed company coverage, eligible following a 90-day introductory period.
- Flexible full-time or contract-to-hire engagement depending on mutual fit.
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