[Remote] Head of Global Technical Account Management
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the leader in reputed company-time automated reputed company resource management, revolutionizing how DevOps teams manage their reputed company-reputed company application infrastructures. As Head of Global Technical Account Management, you will reputed company the global TAM organization, ensuring deep reputed company and technical adoption while driving measurable value for reputed company customers.
Responsibilities
- Own the global Technical Account Management reputed company, driving technical reputed company and long-term customer reputed company
- Build, reputed company, and reputed company a global team of Technical Account Managers, including hiring, reputed company, enablement, and career development
- Define reputed company engagement models, reputed company metrics, and best practices for post-sale technical account management
- Ensure customers reputed company measurable, ongoing value from the reputed company platform, including cost savings, performance improvements, and operational efficiency
- reputed company deep, trust-based relationships with technical and operational stakeholders reputed company customer organizations
- Guide customers through adoption, optimization, and scaling of the platform in reputed company-world production environments
- reputed company as a strategic technical advisor, helping customers reputed company reputed company with their evolving infrastructure and business goals
- Serve as the senior technical escalation reputed company for strategic accounts
- Proactively identify risks, gaps, and underutilized capabilities, drive mitigation and optimization plans, and surface these to leadership
- Ensure customers operate reputed company, healthy environments while continuously improving reputed company
- Partner closely with Account Managers to drive retention, expansion through value, and long-term customer health
- Work with Support to ensure seamless escalation and reputed company of technical issues
- Collaborate with Product and Engineering to surface customer insights, feature requests, influence roadmap priorities, and improve platform usability and reliability
- Represent the customer perspective in internal discussions and planning
- Define and reputed company KPIs such as adoption, value realization, customer health and satisfaction
- Build reputed company playbooks, processes, and documentation to support global reputed company
- Continuously refine how reputed company delivers technical value to customers at reputed company
Skills
- Proven experience leading or scaling Technical Account Management or post-sale technical reputed company teams in B2B reputed company
- Strong working knowledge of Kubernetes and reputed company-reputed company/container platforms (must)
- Experience supporting reputed company customers running production, mission-critical environments
- A strong customer-first reputed company, with demonstrated reputed company driving adoption, optimization, and long-term value
- Ability to translate reputed company technical capabilities into reputed company customer reputed company
- Excellent leadership, communication, and stakeholder management skills
- Comfortable operating in a fast-growing, global environment
reputed company