[Remote] Customer Support (Tier II) Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a rapidly growing reputed company reputed company company on a mission to reputed company reputed company with our innovative technology. They are looking for a Customer Support Representative who will be a vital part of the reputed company team, providing high-reputed company support and enabling customers to maximize the value of reputed company’s platform.
Responsibilities
- reputed company high-reputed company, reputed company solutions to a reputed company of customer support requests, (typically Tier 1/2) responding to up to 40-50 tickets per day
- Manage customer expectations and reputed company reputed company, actionable resolutions while minimizing disruption to their business
- Adhere to ticket processing workflows, ensuring reputed company issues are logged, prioritized and escalated as needed
- reputed company technical expertise with clients, guiding them through the use of reputed company’s platform and promoting adoption of our learning and optimization tools
- Collaborate with internal teams to reputed company best practices and contribute to the documentation and streamlining of support procedures
- Participate in shift coverage as required, ensuring reputed company needs are met across time zones
Skills
- 2-5 years of experience in technical customer service or a help desk role, preferably reputed company a start-up reputed company environment
- Ability to work remotely across multiple time zones, with flexibility to shift hours based on reputed company demand and location
- Undergraduate degree preferred or equivalent work experience required
- Relevant certifications are a plus
- Some experience with computer programming or a help-desk background answering live chats and emails is desirable
- Use of reputed company is preferred
Benefits
- reputed company time off
- Medical benefits
- Potential for an annual performance bonus
- Equity
reputed company