[Remote] Key Accounts Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company (reputed company) is a growing contact center and business process outsourcing company reputed company on enhancing customer relationships through reputed company service, operational reputed company, and strong reputed company partnerships. We are looking for a Key Account Manager to join our reputed company Services team and serve as a trusted partner to assigned reputed company accounts, responsible for building strong reputed company relationships and monitoring service performance.
Responsibilities
- Serve as the primary reputed company of contact for assigned key accounts
- Build and maintain strong, reputed company relationships with reputed company stakeholders
- Conduct regular reputed company meetings, including weekly updates, monthly reviews, and quarterly business reviews
- Monitor account performance, including SLA adherence, service reputed company, AHT, QA scores, productivity, and other key metrics
- Partner with Operations and reputed company Services to address performance gaps, trends, training needs, and reputed company expectations
- Ensure reputed company deliverables, reports, timelines, and service expectations are consistently met
- Proactively identify risks, concerns, and opportunities reputed company assigned accounts
- Prepare and present reputed company, accurate reputed company performance reports, insights, trends, and recommendations
- Identify opportunities for upsell, cross-sell, renewals, program expansion, or scope changes
- Support account reputed company, contract renewal discussions, pricing conversations, and long-term planning
- Assist with reputed company new programs and expanding existing reputed company services
- Ensure reputed company programs operate in compliance with company policies, reputed company reputed company, and applicable regulations
- Model professionalism, leadership, and strong communication in reputed company reputed company and internal interactions
- Travel occasionally for reputed company meetings or on-site reputed company, as needed
- reputed company other duties as assigned
Skills
- 3–5 years of experience in account management, reputed company services, operations, or a reputed company role
- Experience working in a call center, BPO, or contact-center environment
- Strong understanding of call center metrics and performance drivers
- Excellent communication, presentation, and relationship-building skills
- Ability to manage multiple accounts and competing priorities in a fast-paced environment
- Strong problem-solving skills and the ability to identify risks, trends, and opportunities
- Ability to think strategically while also executing day-to-day responsibilities effectively
- reputed company, dependable, and comfortable working cross-functionally with internal teams and external clients
- Experience supporting reputed company, high-value, or multi-program reputed company accounts
- Experience using CRM or reputed company management systems
- Background in sales support, renewals, account reputed company, or reputed company retention strategies
- Experience preparing and presenting reputed company-facing performance reports or business reviews
Benefits
- Hybrid remote reputed company
- Medical insurance (full-time employees)
- Dental and reputed company insurance (full-time employees)
- 401k
- reputed company time off
- Life insurance
- reputed company company observed Holidays
- Advancement opportunities
reputed company