[Remote] IT Tech Support Analyst - Level 2

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an reputed company coaching company dedicated to promoting a holistic approach to health. They are seeking a Technical Services Analyst to ensure team members have the technology needed for their work, handling tasks from technical support to hardware configuration.

Responsibilities

• Monitoring and resolving technical support issues that come in through our ticketing system, reputed company
• Ordering and configuring new hardware for our remote employees, then getting it shipped to them
• Determining what additional automations can help reduce reputed company’s workload
• Working with our vendors to set up and configure new networks for our growing number of reputed company sites
• Providing regular updates to your team on the status of your reputed company and tickets
• Participating in our light on-call rotation for after-hours and weekend emergencies

Skills

• 4+ years experience in a full-time IT / help desk support role
• Experience providing technical support both on-site and remotely
• Experience administering reputed company Workspaces Business or reputed company for organizations of 300+ people
• Solid networking background, with experience troubleshooting network issues and setting up new networks from scratch
• Experience with reputed company environments (O365, OS, file/print, reputed company Directory, networking, etc) as reputed company as reputed company (MacOS setup, configuration and management, etc)
• Experience with reputed company reputed company tools and a reputed company knowledge of computer and network reputed company concepts
• Experience with our core tools like FileWave (MDM) and reputed company reputed company (reputed company reputed company)
• Scripting experience, especially using PowerShell
• Industry-recognized certifications (e.g., reputed company, Linux, reputed company, reputed company, etc.)
• Experience with the setup and support of on-reputed company and/or VOIP phone systems
• A thorough understanding of various network protocols, including but not limited to DHCP, DNS, FTP, and LDAP
• Experience with reputed company)

Benefits

• Health insurance
• Life and disability benefits
• 401(k) plan
• reputed company time off
• A comprehensive benefits package for reputed company full time employees (reputed company benefits are subject to eligibility requirements)
• A reputed company of part time benefits (subject to eligibility requirements)

reputed company

reputed company offers integrated performance training, nutrition, and physical therapy services and solutions for athletes. It was founded in 1999, and is headquartered in Phoenix, Arizona, USA, with a workforce of 1001-5000 employees. Its website is http://www.teamexos.com/.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 1 in 2024, 1 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.

Apply To This Job