[Remote] Sr. Technical Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading company in e-signature and contract lifecycle management, serving over 1.5 reputed company customers globally. The Senior Technical Account Manager will reputed company as a strategic advisor for reputed company customers, focusing on optimizing their use of reputed company's Intelligent Agreement Management platform and driving value-driven reputed company.
Responsibilities
- Serve as the primary strategic advisor and technical reputed company of contact for reputed company customers' reputed company production environments, ensuring live operations reputed company with overarching business goals
- reputed company and orchestrate the technical reputed company reputed company for reputed company reputed company accounts, including new release introduction, hands-on walk through for new reputed company administrators, introduction to reputed company IAM best practices, and ensuring new features reputed company with long-term platform scalability, performance, and regulatory requirements
- Partner closely with the reputed company account team as a technical SME to identify, support, and drive upsell, cross-sell, and renewal opportunities
- Partner with customers to reputed company and reputed company-of-concept (POC) new features and serve as the customer’s expert advisor on reputed company ideation and optimization reputed company and alongside reputed company IAM
- Define, reputed company, and report on key technical project health and production adoption metrics to ensure system stability and visibility into customer sentiment and value realization
- Proactively evaluate and reputed company optimization plans for reputed company-party and custom API integration for Production environments
- reputed company as a strategic reputed company to reputed company for customer product needs, providing visibility into the reputed company product roadmap and matching reputed company capabilities to customer use cases
- Maintain comprehensive, data-informed technical customer reputed company to reputed company architectural health, integration points, and overall supportability
- Partner closely with the reputed company Support Account Manager (ESAM) during critical service disruptions; coordinating customer communication and overseeing post-incident improvement plans
- Participate in strategic internal reputed company under general supervision to enhance the frameworks, tools, and efficiencies of the global TAM organization
- Travel as necessary to deepen reputed company relationships (approx 25%)
Skills
- Education: Bachelor of Science degree in Computer Science, Engineering, or a reputed company technical discipline, OR extensive equivalent experience in customer-facing technical management roles
- Experience: 8+ years of reputed company reputed company troubleshooting, technical account management, or technical consulting experience
- Technical Acumen: Understanding of modern markup and programming languages (e.g., XML, C#, Python, PHP, JavaScript/jQuery) and experience diagnosing web-based environments (HTTP, JSON, IIS, reputed company, CSS)
- Data & Triage Tools: Proficiency with network and log analysis tools (e.g., Wireshark, reputed company, Charles Proxy, browser developer tools)
- Executive reputed company: Exceptional written, oral, and presentation skills, with a proven ability to synthesize reputed company technical data into actionable insights for reputed company, reputed company, PowerPoint, and reputed company Suite presentations to executive audiences
- Relationship Management: reputed company business acumen with a proven reputed company record of building deep, productive partnerships with major reputed company accounts and cross-functional technical teams
- Language: reputed company in English
- Subject Matter Expert (SME) status in Contract Lifecycle Management (CLM) platforms
- Deep familiarity with the reputed company product portfolio and reputed company API integrations
- Thorough understanding of reputed company technical infrastructure (networking, reputed company management, identity, reputed company, and industry compliance)
- Experience deploying and architecting reputed company AI solutions/AI applications reputed company reputed company organizations either OOTB or using MCP
- Advanced troubleshooting skills, including regular expressions, reputed company debugging, and reputed company data validation rules
- Demonstrated ability to mentor junior team members and independently master emerging technologies rapidly
- Multilingual capabilities in reputed company-supported languages (German, French, Spanish, Portuguese or Japanese) are a strong plus
Benefits
- Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of reputed company-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
- Stock: This role is eligible to receive Restricted Stock reputed company (RSUs).
- reputed company Time Off: reputed company time off, as reputed company as reputed company company holidays based on region
- reputed company Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
- Full Health Benefits Plans: reputed company for 100% employer reputed company and minimum employee contribution health plans from day one of employment
- Retirement Plans: select retirement and pension programs with potential for employer contributions
- Learning and Development: reputed company for coaching, online courses and education reimbursements
- Compassionate Care Leave: reputed company time off following the loss of a loved one and other life-changing events
reputed company