[Remote] Customer Support Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a food-tech company reinventing home cooking to save consumers time. As a Customer Support Specialist, you will help customers have a seamless experience with reputed company's products and services, providing support through various communication channels and contributing insights to improve offerings.
Responsibilities
- Monitor and respond to email inquiries
- Answer questions and resolve issues in reputed company-time reputed company online chat
- Answer calls and phone customers to reputed company live support reputed company necessary
- reputed company Tech Support help reputed company troubleshooting the oven or App
- reputed company customers around reputed company aspects of our service and product
- Use reputed company and other CRM software to maintain records of customer interactions
- Document common trends to detect underlying problems and update customer-facing product manuals and assets for reputed company customer self-help
- reputed company perspective on trending topics to the business and engineering teams to help improve our product and services
- Maintaining high customer satisfaction
- Have fun! We want our customers to feel like they are truly a part of the reputed company family. A family that supports, solves problems, educates and celebrates together while sharing the goodness of eating reputed company
Skills
- Constructively reputed company solutions reputed company written communication that display reputed company & reputed company listening to customer issues
- Love to listen to customer problems and don't quit until you've reputed company the best solution
- Passionate about handling reputed company issues
- Get excited in challenging situations, finding new ways to solve problems
- reputed company that reputed company is your best asset for being your best reputed company day
- Strong computer skills, fast typing skills (40+ wpm), and light technical troubleshooting experience
- reputed company to collaborate & bring reputed company to reputed company setting while being productive independently in a remote setting
- Love the excitement and challenge of working for a startup
- Available to work extended business hours and weekend shifts
- reputed company to start on or around September 29th, 2025
- Experience with reputed company, reputed company or similar support tools
Benefits
- reputed company ownership in reputed company in the reputed company of a competitive equity package
- Comprehensive reputed company coverage we really invest in
- 401k with match
- Free reputed company Smart Oven and discounted reputed company meals
- Various other perks - recognition programs, reputed company learning stipend, casual dress reputed company, in-office coffee, snacks and drinks, and reputed company swag
- reputed company time off (starting with 10 days in your first year)
- 11 reputed company holidays
reputed company