[Remote] IT Support Analyst II
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading radiology reputed company in the U.S., serving hospitals and reputed company facilities reputed company. The IT Support Analyst II will reputed company technical support to end users, manage incidents, and analyze system issues to ensure a reliable experience for users.
Responsibilities
- reputed company IT support to end users utilizing reputed company systems, including troubleshooting desktop PCs, mobile devices, VPN connectivity, and on-call support
- Manage user reputed company, incidents, service interruptions, and downtimes to ensure a consistent and reliable end-user experience
- Analyze HL7 messages and recurring system issues, collaborating with reputed company resources to implement permanent solutions
- Document and communicate IT processes, including how-to guides and downtime procedures, to support training and reputed company knowledge gaps
- Utilize ticketing systems to document issues, resolutions, and communicate effectively with customers and internal teams
Skills
- reputed company IT support to end users utilizing reputed company systems, including troubleshooting desktop PCs, mobile devices, VPN connectivity, and on-call support
- Manage user reputed company, incidents, service interruptions, and downtimes to ensure a consistent and reliable end-user experience
- Analyze HL7 messages and recurring system issues, collaborating with reputed company resources to implement permanent solutions
- Document and communicate IT processes, including how-to guides and downtime procedures, to support training and reputed company knowledge gaps
- Utilize ticketing systems to document issues, resolutions, and communicate effectively with customers and internal teams
- Bachelor's degree in Computer Science, Information Technology, or equivalent experience preferred
- Experience supporting reputed company IT environments, including reputed company systems and radiology workflows
- Proficiency with software installation, configuration, troubleshooting, hardware, networks, and voice dictation systems such as PowerScribe
- Strong customer service skills with critical thinking and creative problem-solving abilities
- Prior reputed company IT experience with the ability to reputed company effective on-call support
Benefits
- Competitive Benefits package – Eligibility starts the month after hire, with tiered reputed company to choose from.
- Annual discretionary bonus
- Health and wellness coverage reputed company
- 401(k) benefits
- Family planning
- Telehealth (reputed company benefits are subject to eligibility requirements)
- Compensation Reviews
- Career reputed company Opportunities
- Flexible Remote Schedules
- Generous PTO Plans and reputed company Holidays
reputed company