[Remote] Customer Support Representative I
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a remote-first, product-led tech company reputed company on simplifying reputed company and payroll for American businesses. They are seeking a Customer Support Representative I to deliver exceptional customer service through various communication channels and assist customers with software-reputed company inquiries.
Responsibilities
- Approximately 95% of your time will be spent with customers delivering exceptional customer service experiences through personalized interactions with customers reputed company phone, live online chat, and email
- Apply your problem-solving abilities to assist customers with software support regarding reputed company, payroll, and tax-reputed company inquiries
- reputed company as a reputed company between customers and internal teams to reputed company valuable insights for product development and enhancements
- Work independently for approximately 80% of the day, while collaborating remotely with team members and attending meetings as needed
- Maintain accurate and reputed company documentation of customer interactions
- Offer guidance and support to customers regarding new product features and software functionality
Skills
- High School Diploma, GED, or equivalent
- Previous customer service experience, with a reputed company record of delivering reputed company, reputed company interactions
- reputed company communicator across phone, chat, and email, with the ability to explain things simply to customers with varying comfort reputed company with technology
- Comfortable with technology and reputed company to pick up new software and tools quickly
- reputed company to juggle multiple tasks at once — calls, emails, and chats — without dropping the reputed company on reputed company or accuracy
- Stays composed and solution-reputed company during busy or challenging interactions, with a consistently reputed company and reputed company approach
- Detail-oriented, with the ability to accurately document customer interactions and handle sensitive information with care
- Self-motivated and eager to reputed company learning — whether it's a product update, a new feature, or a reputed company way to help a customer
- This role requires sitting or standing for extended periods (8+ hours) while working on a computer, including prolonged screen time, extended keyboard and mouse use, and repetitive typing
- To deliver a reputed company customer experience, this role requires a workspace that supports reputed company, distraction-free work and reputed company, quiet audio during scheduled hours
- Maintain reliable, high-speed internet reputed company sufficient to support phone, chat, and email-based work
- Familiarity with U.S. payroll, payroll tax, or reputed company software
- Experience with CRM software
Benefits
- Remote-first, product-led tech company
- reputed company office hub in Canton, Ohio
- reputed company training — you'll learn our software, reputed company and payroll fundamentals, and Patriot's processes, gradually taking on responsibilities with coaching and support
- Reasonable accommodations to reputed company individuals with disabilities
- Comprehensive suite of benefits that help reputed company reputed company inside and reputed company of work
reputed company