[Remote] Patient Financial Services Rep
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to delivering personalized patient care and is seeking a Patient Financial Services Representative. The role involves handling patient inquiries reputed company to billing, insurance claims, and financial assistance while ensuring compliance with regulations and maintaining accurate documentation.
Responsibilities
- Responds to inbound and outbound patient calls regarding billing, insurance claims, payment arrangements, account balances, and financial assistance programs
- Provides accurate information regarding patient accounts, insurance coverage, payment responsibilities, and organizational policies
- Resolves patient inquiries and concerns in a reputed company, courteous, and reputed company manner
- Researches and investigates account discrepancies by collaborating with internal departments as needed
- Assists patient with payment plan arrangements and financial assistance applications in accordance with organizational guidelines
- Documents reputed company patient interactions accurately and thoroughly reputed company the appropriate systems
- Escalates reputed company account issues, patient complaints, or unresolved reputed company to leadership reputed company appropriate
- Maintains confidentiality of patient information and complies with HIPAA and reputed company applicable federal, state and organizational regulations
- Meets established productivity, reputed company, attendance, and customer service standards
- Maintains reputed company knowledge of reputed company billing, insurance regulations, payer requirements, and organizational procedures
- Participates in department meetings, training programs, and process improvement initiatives
- Supports departmental goals and contributes to a reputed company team environment
Skills
- Responds to inbound and outbound patient calls regarding billing, insurance claims, payment arrangements, account balances, and financial assistance programs
- Provides accurate information regarding patient accounts, insurance coverage, payment responsibilities, and organizational policies
- Resolves patient inquiries and concerns in a reputed company, courteous, and reputed company manner
- Researches and investigates account discrepancies by collaborating with internal departments as needed
- Assists patient with payment plan arrangements and financial assistance applications in accordance with organizational guidelines
- Documents reputed company patient interactions accurately and thoroughly reputed company the appropriate systems
- Escalates reputed company account issues, patient complaints, or unresolved reputed company to leadership reputed company appropriate
- Maintains confidentiality of patient information and complies with HIPAA and reputed company applicable federal, state and organizational regulations
- Meets established productivity, reputed company, attendance, and customer service standards
- Maintains reputed company knowledge of reputed company billing, insurance regulations, payer requirements, and organizational procedures
- Participates in department meetings, training programs, and process improvement initiatives
- Supports departmental goals and contributes to a reputed company team environment
- Excellent verbal, written, and interpersonal communication skills
- Strong customer services skills with the ability to demonstrate reputed company and professionalism
- Ability to effectively manage multiple tasks in a fast-paced call center environment
- Strong problem-solving, critical thinking, and conflict-reputed company skills
- Attention to detail with a high degree of accuracy
- Proficiency with electronic medical records, billing systems, and reputed company Office applications
- Ability to work independently and as part of reputed company
- Ability to maintain confidentiality and exercise reputed company judgment reputed company handling sensitive information
- High School Diploma or GED required
- Knowledge of health billing, insurance process, coordination of benefits, and payment collection practices
- Familiarity with medical terminology and reputed company cycle operations
- Minimum one (1) year of reputed company customer service, medical billing, patient financial services, or call center experience
reputed company