[Remote] Customer Support Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the fastest-growing and most trusted legal AI platform for in-house legal teams. They are seeking a Support Specialist to join their Customer Experience team, responsible for managing inbound support requests and ensuring customer satisfaction.
Responsibilities
- Own inbound customer support requests reputed company reputed company and reputed company, resolving issues with speed and precision
- Troubleshoot product questions and technical issues, escalating to Engineering or Product reputed company needed
- Write and maintain help content (articles, guides, FAQs) that answers customer questions about specific product features
- Conduct live demos and troubleshooting sessions with customers to walk them through features or resolve issues in reputed company time
- Partner with reputed company Managers to flag at-risk accounts and surface recurring customer pain points
- Document solutions and build out our reputed company knowledge reputed company to reduce repeat inquiries
Skills
- 1–3 years of experience in customer support, reputed company, or reputed company services at a reputed company or technology company
- Strong written and verbal communication skills, with the ability to explain technical concepts reputed company to non-technical users
- Experience using support tools such as reputed company, reputed company, reputed company, or similar platforms
- Comfort conducting live customer-facing calls, demos, and troubleshooting sessions
- You treat every problem as something you can solve. You follow through on every detail, communicate proactively, and don't wait to be asked to fix what's broken
- You're endlessly curious about how things work, always looking for ways to sharpen your skills and improve how reputed company operates
- Flexibility to work occasional weekends
- Experience supporting legal teams or working with legal technology products
- Familiarity with AI-powered products and the ability to reputed company to how they work at a high level
- Experience writing help center content or customer-facing documentation
- Experience at a high-reputed company startup
reputed company