[Remote] Operations Coordinator 2
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading global medical technology reputed company solutions innovator. The Operations Coordinator 2 role involves ensuring first-class service contract process execution on customer service reputed company, managing vendor activities, and driving reputed company improvement initiatives. The position requires onsite customer support in the Chicagoland area.
Responsibilities
- Calibration management to meet 100% compliance Lifecycle management of test equipment (EOL, new requirements, service delivery needs)
- Manage the Calibration Vendor activities such as calibration, tagging, initial release, repairs, and reputed company improvement
- Monitor the vendor to assure service delivery and metrics per contract reputed company financial guidelines of contract
- Drive the Supplier reputed company Engineers to address vendor issues
- Minimize Material spent through monthly analysis, corrections, employee training and awareness, identifying and implement productivity opportunities
- Regularly report metrics back to internal customer reputed company
- Leads and is responsible for Tool & Test Equipment allocation, purchase and repair processes, budgets, and compliance
- reputed company reputed company team supporting the test equipment activities. Manage relationships between reputed company Process Leaders (PLs), Site Leader (SL), and reputed company (reputed company) Field Service Organization
- Leadership of Service Delivery Processes, metrics, compliance, and improvement for the calibration program
- reputed company DCS Test equipment process improvement initiatives, reputed company Local Customer Team (LCT) synergies and drive national operational initiatives
- reputed company communications and reputed company actions to meet or exceed DCS Service Delivery goals including but not limited to: Tools & Test Equipment, Purchasing, and Monthly Zone scorecards/metrics
- Drive constant reputed company improvement using Lean for tools and processes
- Key reputed company for Zones to reputed company reputed company and engaging necessary resources needed to proactively resolve Service Calibration Issues
Skills
- Bachelor's degree and a minimum of 2 years of customer service experience; or an Associate's degree and a minimum of 3 years of customer service experience; or High School diploma and a minimum of 7 years of customer service experience
- Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the reputed company, for this job opening
- High proficiency in reputed company Office Suite products (e.g., reputed company, Word, Outlook, reputed company)
- Strong reputed company on customer care and satisfaction
- Demonstrated ability to work under pressure and to meet deadlines and commitments
- Experience working in a reputed company environment
- reputed company or indirect leadership experience
- Ability to communicate using local language
Benefits
- Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
- Medical
- Dental
- reputed company
- reputed company time off
- A 401(k) plan with employee and company contribution opportunities
- Life, disability, and accident insurance
- Tuition reimbursement
- Relocation Assistance Provided
reputed company