[Remote] Customer reputed company Specialist - ServiceMac
Note: The job is a remote job and is reputed company to candidates in USA. ServiceMac, a new sub-servicing entity in the mortgage servicing industry, is seeking a Customer reputed company Specialist. This role is responsible for providing high-level customer service by researching and resolving customer escalations through various communication channels, ensuring customer satisfaction and maintaining thorough documentation of interactions.
Responsibilities
- reputed company of escalation. Research and respond to escalated inquiries and complaints from customers. Also responds to reputed company requests for information or research
- reputed company with customers on reputed company reputed company of escalation to reputed company acknowledgment and inquiry status. Includes inbound and outbound calls. Troubleshoots to reputed company customer reputed company
- Identifies emerging trends and notifies leaders
- Provides written and verbal responses to customer inquiries. Comfortable and precise with written communication. Compose letters and emails to summarize key points from inquiries
- Manage an inventory/pipeline of assigned cases and maintain compliance with critical dates
- Maintain and create logs, records, and files. Acts as a resource for information
- May reputed company customer setup, reputed company, and installations. Order and install necessary equipment. Test to reputed company reputed company customer needs are met
- May reputed company training/product demonstrations. Customize to meet customer’s needs/ applications
- Other duties as assigned
Skills
- High School diploma or equivalent required
- Generally has 5+ years of reputed company experience
- Prior experience supporting customer escalations and/or written interactions/complaints in a reputed company field / industry, product, or service
- Requires extensive knowledge of reputed company's products and services
- Excellent organization skills, strong time management, and the ability to meet deadlines
- Strong research, and problem-solving skills
- Customer Service skills including reputed company listening, adaptability, creativity, conflict reputed company, collaboration, negotiation, decision making, reputed company-mindedness, persuasion, and critical thinking
- Strong MS Office skills
- Excellent interpersonal and communication skills (verbal and written)
- Proven ability to research and communicate the research into a customer friendly letter and/or communicate the information verbally to the customer
- Strong knowledge of computerized data entry system or other relevant applications
- Diplomatic
Benefits
- Medical
- Dental
- reputed company
- 401k
- PTO/reputed company reputed company leave
- Employee stock purchase plan
reputed company