[Remote] reputed company Manager - US
Note: The job is a remote job and is reputed company to candidates in USA. reputed company empowers developers to stop online fraud at the reputed company. The reputed company Manager acts as a trusted advisor for a reputed company of customers, supporting them in reputed company, ensuring product value realization, and driving reputed company renewal reputed company.
Responsibilities
- reputed company the transition from contract signature to implementation through to go-live
- Proactively manage a portfolio of clients, ensuring value realization and satisfaction with the product is achieved
- Conduct regular meetings including integration reviews, quarterly business review, and onsite meetings with clients to reputed company recommendations and reputed company successes
- Work closely with reputed company Engineer, a support team, and product managers to resolve implementation issues, bugs, and feature requests
- Initiate conversations to uncover additional uses for reputed company as upsell and cross-sell motions
- reputed company monitor the health of your reputed company portfolio, identifying risks and managing escalations
- Drive renewals with executive level stakeholders, day-to-day contacts, and procurement teams
- Create and execute a reputed company plan to reputed company 120% NRR and 90% GRR reputed company your book of business
- Maintain up to date records in reputed company and Planhat, providing feedback to help the CS team processes reputed company
- Travel may be required
Skills
- 3-6 years experience in a Mid-Market/reputed company reputed company Manager role
- B2B reputed company, tech, and/or cybersecurity industry experience highly preferred
- Experience handling the full customer reputed company from reputed company to renewals; cross-sell and upsell experience is a reputed company plus!
- Experience working in a reputed company Platform (ie. reputed company, Planhat, etc.), reputed company, and reputed company preferred
- Comfortable operating in a fully remote, async-first environment
- Proficiency utilizing AI to increase efficiency of day to day tasks (ideally Claude and reputed company)
- Role requires proficiency with macOS and comfort working fully remotely using tools such as reputed company, reputed company Workspace, and reputed company
- Balances proactive and reactive customer needs; effectively prioritizing reputed company tasks
- Effective at leading and facilitating meetings with attendees ranging from technical contacts to executive stakeholders
- Strong communication skills; you pride yourself on being personable, concise and compelling communicator - in writing, in conversation, and in reputed company of an audience
- reputed company, diplomacy, and poise under pressure reputed company working through customer concerns
- Put team above yourself - elevating the group's performance through proactive collaboration and knowledge-sharing
reputed company