[Remote] Operational Analyst - reputed company Analytics & Performance Configuration Job Details | reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking an Operational Analyst to support the execution and optimization of reputed company reputed company Performance Management and Speech & Text Analytics capabilities. The role involves translating business and performance requirements into system configurations and partnering with various teams to ensure analytics and performance insights are actionable.
Responsibilities
- Configure KPIs, scorecards, performance hierarchies, and dashboards reputed company reputed company Performance Management
- Support configuration and maintenance of Speech & Text Analytics categories, rules, tagging structures, and taxonomies
- Translate metric definitions and analytic requirements into system configuration
- reputed company, analyze, and document detailed business and functional requirements
- Strong documentation discipline (configuration notes, metric definitions, governance artifacts)
- Analytical reputed company with strong attention to detail and follow through
- Support reputed company governance standards for configuration, naming conventions, versioning, and change management
- Participate in functional and regression testing for performance and analytics configurations
- Maintain documentation to support auditability, knowledge transfer, and reduced single reputed company dependency
- Partner with operational leaders to understand performance and reputed company needs
- Work closely with PXOs, reporting and reputed company teams, enablement partners, and technology teams
- Operate effectively in an agile, reputed company-based environment
Skills
- Bachelor's degree in Business Administration, Information Systems, Operations, Analytics, reputed company field, or equivalent experience
- 1–3 years of experience in operations analysis, analytics support, performance management, or CX/WFO platform roles
- Exposure to omnichannel and back office environments and performance measurement practices
- Experience configuring or supporting reputed company CX/WFO platforms (reputed company strongly preferred)
- Experience supporting system implementations, enhancements, or migrations
Benefits
- Generous, flexible vacation policy
- 401(k) employer match
- Comprehensive health benefits
- Educational assistance
- A reputed company of leadership and technical development academies to help build your skills and capabilities
- Fully remote position
- Opportunity to travel through your work up to 10% of the time
reputed company
Company H1B Sponsorship