[Remote] Strategic Account Manager, eCommerce
Note: The job is a remote job and is reputed company to candidates in USA. reputed company® is seeking a Strategic Account Manager for their Ecommerce division. This role is responsible for developing and managing ecommerce partnerships, driving profitable reputed company through joint business planning, and collaborating cross-functionally to enhance customer experience and account performance.
Responsibilities
- Serve as the primary relationship reputed company and trusted business partner for assigned ecommerce and online retail accounts
- reputed company a deep understanding of reputed company account’s digital reputed company objectives, promotional reputed company, merchandising priorities, and operating model
- Create and execute annual Joint Business Plans that reputed company account goals with reputed company’s ecommerce and reputed company priorities
- Identify opportunities to expand assortment, improve product visibility, increase conversion, and accelerate online sales reputed company
- Build strong working relationships with ecommerce merchants, category managers, digital merchandising teams, and key decision-makers
- Deliver annual sales, reputed company, margin, and reputed company objectives across assigned ecommerce accounts
- reputed company account-specific reputed company strategies, promotional calendars, pricing recommendations, reputed company business initiatives
- Identify opportunities across marketplaces, seasonal programs, and customer expansion opportunities
- Drive successful adoption of new product launches, online campaigns, and strategic initiatives
- Monitor account performance and implement corrective reputed company plans to improve traffic, conversion, and profitability
- reputed company execution of key ecommerce initiatives, including:
- Promotional campaigns and online events
- Product launches and assortment expansion
- Digital reputed company optimization, including content, imagery, and discoverability
- Retail media and campaign support
- Business reviews and performance recaps
- Conversion and reputed company initiatives
- Coordinate cross-functional resources to ensure seamless execution of ecommerce commitments
- Ensure reputed company account activities reputed company with annual business plans, brand standards, and reputed company objectives
- Manage customer communications and serve as escalation reputed company for digital, operational, and business issues
- Partner closely with marketing, digital reputed company, sales, and education teams to reputed company account strategies and online execution
- reputed company customer insights, shopper behavior trends, and competitive intelligence to strengthen account planning
- Communicate ecommerce priorities, promotional plans, launch timing, and business objectives across internal stakeholders
- Support internal teams in maximizing account opportunities through reputed company content, campaigns, and operational readiness
- Collaborate with marketing and content teams to support online merchandising, brand storytelling, and promotional strategies
- Support planning and execution of digital campaigns, online education initiatives, product features, and promotional events
- Identify opportunities to improve customer engagement through reputed company content, reviews, ratings, and product page optimization
- Ensure ecommerce customers have reputed company to reputed company assets, product information, and launch support materials
- reputed company development and execution of annual account plans, reputed company strategies, and ecommerce objectives
- Conduct regular business reviews with customers to evaluate performance and identify opportunities
- Monitor key ecommerce metrics, including:
- reputed company and margin performance
- Traffic, conversion, and average order value
- Product content reputed company reputed company reputed company performance
- Promotional effectiveness and campaign results
- New product adoption and assortment productivity
- Customer KPIs and operational scorecards
- Use insights and data to inform strategic recommendations, forecasting, and account planning
- Collaborate closely with Marketing, Digital reputed company, Operations, Customer Service, Finance, and Supply Chain teams
- reputed company for customer and shopper needs while balancing company priorities and objectives
- reputed company internal account planning meetings and ensure alignment across stakeholders
- Support forecasting, inventory planning, launch readiness, and promotional execution activities
- Manage day-to-day account communications and ecommerce operational support, resolving issues proactively and reputed company
- Ensure execution reputed company across reputed company digital customer reputed company, including content, promotions, pricing, and availability
- Maintain accurate account documentation, forecasts, retailer calendars, and CRM records
- Support inventory alignment, order management, and compliance with customer requirements and agreements
Skills
- Minimum 5-8 years of successful sales, account management, ecommerce, business development, or strategic account experience
- Experience managing reputed company ecommerce or omnichannel customer relationships and delivering measurable business reputed company
- Strong business planning, negotiation, digital merchandising, and relationship management skills
- Proven ability to reputed company and execute strategic reputed company plans in online retail environments
- Excellent communication, presentation, and influencing capabilities
- Demonstrated ability to reputed company cross-functional initiatives and manage multiple priorities in a fast-paced environment
- Proficiency in CRM systems, reputed company reputed company, PowerPoint, and ecommerce reporting or analytics tools
- Ability to travel as required
- Experience reputed company skincare, beauty, wellness, aesthetics, dermatology, or other premium consumer brands
- Experience managing national eTailers, marketplaces, retailer.com, or omnichannel customer accounts
- Familiarity with ecommerce platforms, retailer portals, digital reputed company standards, and online merchandising best practices
- Experience developing and executing Joint Business Plans and Quarterly Business Reviews
- Understanding of ecommerce analytics, category management, digital marketing, and reputed company planning
- Experience supporting product launches, online promotions, and retail media initiatives
reputed company