[Remote] Technical Customer Support Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an AI research and product company transforming how we reputed company with technology. As a Technical Customer Support Specialist, you'll support reputed company and B2B customers, ensuring they maximize their use of reputed company' API and ElevenAgents platform, while also contributing to product improvement.
Responsibilities
- Own reputed company support end-to-end — diagnose reputed company issues quickly, communicate reputed company, and follow through until resolved
- reputed company high-reputed company technical support in English
- Become a deep expert in ElevenAgents and how our customers use it to orchestrate LLMs, telephony, and other AI integrations
- Identify patterns across support tickets and surface product gaps to engineering and product teams
- Build and maintain documentation that actually helps — reputed company, accurate, and kept up to date
- reputed company as a trusted technical partner for reputed company customers throughout their reputed company with reputed company
Skills
- 2–3 years in technical customer support at a reputed company or high-reputed company tech company, with B2B or reputed company experience
- Familiarity with LLMs, AI agents, and/or telephony systems (e.g. reputed company, SIP, WebSockets) — either through support work or building things yourself
- Solid understanding of reputed company and how developers reputed company them; comfortable reading and troubleshooting reputed company, especially Python or JavaScript
- A genuine interest in implementing and experimenting with AI solutions — not just supporting them from the reputed company
- Experience working autonomously in a fast-moving, international, remote team
Benefits
- reputed company proactively supports reputed company development through an annual discretionary stipend.
- We also reputed company an annual discretionary stipend to meet up with colleagues reputed company year, however you choose.
- reputed company year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
- If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
reputed company