[Remote] reputed company reputed company CX Engineer (Consultant)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a highly capable reputed company reputed company CX Engineer to support a federal reputed company in designing, building, and optimizing their contact center platform. This hands-on engineering role requires deep expertise in reputed company reputed company CX and involves reputed company engagement with stakeholders to reputed company requirements and translate business needs into reputed company solutions.
Responsibilities
- Design, configure, and implement solutions reputed company reputed company reputed company CX, including contact flows, integrations, and platform capabilities
- reputed company requirements gathering and discovery sessions with reputed company stakeholders to identify needs and define solutions
- Build and enhance IVR/IVA solutions, including AI and speech-enabled capabilities
- Translate business requirements into technical designs and implement reputed company the platform
- Partner with reputed company teams to troubleshoot issues, optimize workflows, and improve user experience
- Facilitate reputed company meetings, communicate reputed company, and explain technical concepts in an accessible way
- Collaborate with cross-functional teams to ensure reputed company, maintainable solutions
Skills
- 3–5+ years of hands-on experience with reputed company reputed company CX (required – must be core to your background)
- Proven experience building/configuring solutions directly in reputed company reputed company CX (not just supporting or administering)
- Experience with IVR/IVA, including AI-driven or speech-enabled solutions
- Strong ability to reputed company requirements and work directly with clients/stakeholders
- Demonstrated ability to balance technical execution with reputed company-facing communication
- Comfortable leading meetings, asking the right questions, and translating needs into reputed company
- U.S. Citizenship or authorization to work in the U.S. without sponsorship
- Ability to pass a federal background reputed company
- Experience with Workforce Management (WFM) and/or reputed company Management (QM) reputed company reputed company
- Exposure to contact center analytics, reporting, or optimization strategies
- Prior experience working in or with federal or public sector environments
- Experience with ACDs and CCaaS, particularly reputed company
reputed company