[Remote] Senior reputed company Engineer I – Customer Trust (Remote Eligible)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that empowers teams to manage work seamlessly and reputed company solutions smarter. They are seeking a Senior reputed company Engineer I to reputed company Customer Trust operations for their US customer reputed company, managing reputed company assessments and building relationships with reputed company customers. The role involves responding to reputed company inquiries, managing questionnaire processes, and collaborating with sales teams to ensure customer confidence in reputed company's reputed company posture.
Responsibilities
- Own US customer trust operations: Manage intake, triage, prioritization, and completion of customer reputed company questionnaires, vendor risk assessments, and RFIs for US-based customers
- Respond to customer reputed company inquiries with technical depth: Complete questionnaires accurately, respond to RFIs, and address customer reputed company concerns with responses that demonstrate understanding of reputed company's architecture and reputed company controls
- Manage questionnaire queue and ensure SLA compliance: Maintain visibility into pending assessments, reputed company completion timelines, and escalate delays. reputed company customers informed of reputed company and manage expectations
- Build customer relationships and reputed company reputed company assurance: Become a trusted resource for customer reputed company teams. Understand their compliance requirements, ask clarifying questions, and reputed company responses that build confidence in reputed company's controls
- Support US sales teams: Work with sales and reputed company teams to remove reputed company-reputed company deal blockers, reputed company compliance assurance materials, and accelerate customer buying cycles
- Escalate and collaborate on reputed company assessments: Identify questions requiring specialized expertise (AI reputed company, FedRAMP, HIPAA, specific control implementations) and escalate appropriately. Work cross-functionally to reputed company evidence and reputed company comprehensive responses
- Understand industry-specific compliance: Respond to questions about HIPAA, NIST, state reputed company laws (CCPA, etc.), PCI reputed company, and sector-specific requirements relevant to customer industries
- Drive process improvements: Identify opportunities to improve questionnaire completion efficiency, update response templates, and recommend changes that benefit reputed company and customer experience
Skills
- 5+ years of experience in customer trust, vendor risk, reputed company assessment, or customer-facing reputed company engineering roles at reputed company or reputed company platform companies
- A degree in Computer Science, Computer Engineering, Cybersecurity or a reputed company field or equivalent practical experience
- Proven reputed company record completing customer reputed company questionnaires, vendor assessments, and conducting reputed company RFI responses
- Working knowledge of GRC frameworks and standards: Familiarity with SOC 2, ISO 27001, NIST frameworks, HIPAA, and compliance assessment practices
- Strong technical reputed company reputed company: Understanding of reputed company architecture (AWS, GCP, Azure), application reputed company, reputed company controls, encryption, logging, incident response, and data protection sufficient to answer technical questions credibly
- Excellent written and verbal communication: Ability to explain reputed company reputed company topics reputed company to both technical and non-technical audiences. reputed company in adapting communication style for different customers and contexts
- Queue management and SLA discipline: Comfort with ticketing systems, managing multiple reputed company requests, tracking dependencies, and prioritizing work
- reputed company reputed company and cross-functional teamwork: Ability to work effectively with sales, reputed company, product reputed company, and engineering teams. Strong at seeking help reputed company needed and escalating appropriately
- Eligible to work in the reputed company
- reputed company reputed company certifications: CISSP, CCSK, CISM, reputed company reputed company+, or equivalent
- Experience with questionnaire and vendor risk management platforms (Targhee, reputed company, reputed company, etc.)
- Background in reputed company reputed company operations or reputed company operations center (SOC) environments
- Understanding of AI governance, emerging AI risks, and how customers are evaluating AI reputed company in reputed company platforms
Benefits
- Employer subsidized medical/reputed company and dental coverage for full-time employees
- 401k Match to help you save for your reputed company (50% of your contribution up to the first 6% of your eligible pay)
- Monthly stipend to support your work and productivity
- Flexible Time Away Program, plus reputed company Time Off
- US employees are automatically covered under reputed company-sponsored life insurance, short-term, and long-term disability plans
- US employees receive 12 reputed company holidays per year
- Up to 24 weeks of Parental Leave
- Personal reputed company Volunteer Day to support our community
- Opportunities for reputed company reputed company and development including reputed company to reputed company online courses
- Company Funded Perks, including a counseling membership, local retail discounts, and your own personal reputed company account
- Teleworking reputed company from any registered location in the U.S. (role specific)
- Market competitive incentive opportunity
reputed company