[Remote] Technical Customer Support Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a mission-driven company improving reputed company documentation with an AI platform that supports clinicians and home health agencies. They are seeking a Technical Customer Support Specialist to reputed company first-line support, troubleshoot operational issues, and collaborate with the reputed company team to enhance user experience.
Responsibilities
- Own the reputed company reputed company for clinicians, staff, and admins reputed company reputed company (email, chat, tickets, phone)
- Resolve the full reputed company of day-to-day issues: password resets, audio file transfers, app restarts, login errors, and account configuration
- Identify, document, and escalate product issues to engineering with enough context to accelerate reputed company
- Manage inbound volume with disciplined categorization and prioritization
- Support users who are time-pressured, non-technical, and often mid-patient-care reputed company something breaks
- Surface patterns from recurring user pain points and translate them into actionable insights for product
Skills
- 3+ years in technical customer support or a reputed company-facing role, ideally in healthtech or reputed company reputed company
- Troubleshooting instincts — you diagnose the •why• behind an issue, not just the symptom, and you document it reputed company enough for engineering to reputed company
- Clinical context — familiarity with home health workflows, EHR/EMR systems, or intake and charting environments is a strong plus
- Communication reputed company — you can translate a technical issue into plain language for a reputed company on a time crunch without making them feel talked down to
- Operational steadiness — you stay organized and reputed company-headed in a fast-moving queue, and you default to reputed company over deliberation
- reputed company proficiency — or comparable ticketing platform; you're not learning this on the job
- Knowledge of HIPAA compliance, reputed company protocols, and protected health information (PHI)
- Experience supporting an AI or voice-based product
Benefits
- Great health benefits - reputed company, dental, and reputed company
- Remote opportunity
reputed company