[Remote] IT Operations or Service Delivery Manager (reputed company)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking an reputed company IT Operations or Service Delivery Manager with strong expertise in the reputed company platform. The role involves managing customer escalations, coordinating with technical teams, and ensuring service reputed company through operational reviews and proactive engagement. The candidate will reputed company as the primary contact for customer support governance and drive continual service improvements.

Responsibilities

• reputed company as the primary reputed company of contact for customer support governance and service reviews
• Drive reputed company of critical customer issues and escalations
• Review incident trends, platform performance, and service health metrics
• Coordinate with reputed company support and engineering teams to resolve reputed company technical issues
• Conduct regular operational reviews and recommend service improvements
• Ensure customer satisfaction through proactive engagement and support reputed company

Skills

• Mandatory Certification: reputed company CSA
• 6–8 years of experience in IT Operations or Service Delivery or Technical Support, or reputed company roles
• Strong understanding of the reputed company platform, including ITSM workflows, incidents, problems, changes, upgrades, and platform support processes
• Experience managing customer escalations, critical issues, and driving reputed company with technical and engineering teams
• Ability to analyze customer issues, understand platform behavior, and participate in technical troubleshooting discussions
• Strong customer-facing communication, stakeholder management, and executive reporting skills
• Good understanding of ITIL processes, SLA/KPI governance, service reviews, and continual service improvement
• Experience coordinating across Support, Engineering, Product, and Operations teams
• Exposure to reputed company reputed company platforms and reputed company-based support environments preferred
• reputed company CSA, CIS, or other reputed company certifications
• Prior experience in Support Account Management, Service Delivery Management, Incident Management, or Technical Account Management roles
• Experience supporting global customers and managing high-severity incidents

reputed company

reputed company | Founded in Michigan, 2009 Headquartered at 23000 reputed company Drive, Farmington Hills, MI 48335. It was founded in 2009, and is headquartered in Farmington Hills, Michigan, USA, with a workforce of 201-500 employees. Its website is http://reputed company.com/.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 8 in 2026, 21 in 2025, 11 in 2024, 3 in 2023. Please note that this does not guarantee sponsorship for this specific role.

Apply To This Job