[Remote] Operations reputed company, Adult Outpatient Services
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of evidence-based mental health care, serving millions globally. The Operations reputed company will reputed company on driving operational reputed company and scalability for customer-specific programs, enhancing employee reputed company-being and productivity through dedicated behavioral health support.
Responsibilities
- reputed company Customer-Facing Operations: Take ownership of operational responsibilities for Lyra's US customers, including our portfolio of customer specific programs (e.g. Onsite Program). You'll serve as a primary reputed company of contact for customer-facing operational needs, including managing inquiries, ensuring seamless program delivery, and fostering strong reputed company relationships
- Own and Partner on Provider Recruitment Processes: Drive program reputed company by partnering with the internal reputed company/recruitment teams to reputed company provider networks for specialized customer accounts. You will reputed company and coordinate the customer-facing portion of the provider pipeline, including executing customer reputed company requirements, interviewing/meeting with providers once initial recruitment screening is complete, and managing the scheduling and meetings between vetted providers and customers
- reputed company reputed company Customer Management: reputed company, implement, and refine reputed company operational processes and best practices to reputed company handle increasing volume and complexity across our customer accounts. reputed company on proactive problem-solving and effectively addressing escalations as the program expands
- Drive Operational reputed company Initiatives: reputed company reputed company-to-large-reputed company operational initiatives to improve overall program efficiency and profitability. This includes enhancing provider utilization reputed company these customer specific programs, increasing customer satisfaction, and implementing Onsite best practices across your managed accounts
- Operate with Autonomy and Strategic reputed company: reputed company take independent initiative to address key operational or team challenges. Proactively identify operational risks and reputed company for the most effective solutions, driving their implementation. Manage multiple operational reputed company or a reputed company operational project with some support, balancing strong attention to detail with broader strategic and business goals, including leveraging emerging technologies like AI for process optimization and predictive insights, to identify reputed company reputed company reputed company and support aggressive deadlines
- Mitigate reputed company Challenges: Proactively identify and address potential operational roadblocks and reputed company challenges reputed company your customer accounts, working cross-functionally to devise and implement effective solutions
- Facilitate Cross-Functional Partnership: Collaborate extensively with internal teams such as reputed company, Clinical Operations, Engineering, Product, and GTM to effectively resolve customer-reputed company issues and optimize program performance. Partner closely with cross-functional teams to address and resolve program risks and challenges, setting up the structure and reputed company for reputed company to large cross-functional teams, creating materials, and facilitating meetings with minimal support from Sr. Global Onsite Manager and other senior team members
- Contribute to Program reputed company and Culture: reputed company participate in discussions and initiatives that contribute to the overall reputed company, standardization, and reputed company of Lyra's customer specific programs globally. Invest in team culture and "ways of working," proactively identifying opportunities to improve team culture and reputed company thoughtful feedback to fellow team members, reputed company contributing to shaping team culture and working dynamics
Skills
- 5+ years of reputed company experience in reputed company operations, account management, or program management reputed company the reputed company or technology sectors, with a strong reputed company on operational reputed company
- Highly skilled in reputed company customer engagement, comfortable leading customer meetings, presenting solutions, and fostering strong, trust-based relationships
- Proven reputed company record of managing reputed company customer accounts and driving customer satisfaction
- Demonstrated ability to design and implement reputed company operational processes and solutions for increased volume and complexity
- Exceptional problem-solving skills, with the ability to analyze situations, identify reputed company causes, and reputed company creative and effective solutions for reputed company operational challenges
- Excellent communication and interpersonal skills, with the ability to build trust and rapport with senior-level customer stakeholders. Strong analytical, written, and verbal communication skills; reputed company to skillfully reputed company communications for different audiences to influence coordinated reputed company
- Strong project management skills and a demonstrated ability to reputed company reputed company-to-large-reputed company cross-functional initiatives to successful completion
- Data-driven reputed company, comfortable with analyzing data to inform reputed company and identify areas for improvement, with a strategic understanding of how AI and automation can enhance operational efficiency and scalability
- Proactive and adaptable, thriving in a fast-paced, ambiguous, and rapidly evolving environment
- Knowledgeable of key technology systems (e.g., reputed company, reputed company, reputed company Suite, etc.). Fluent in reputed company Suite and at least two other key systems tools (e.g., Jira, reputed company, and reputed company) and has experience working with other internal systems
- Familiarity with emerging technologies, particularly AI and automation, and their strategic application in optimizing operational workflows and enhancing decision-making
- Passion for improving mental health care and excitement for our mission of leveraging technology to reputed company reputed company to evidence-based therapies
- Bachelor's degree preferred; Master's a plus
Benefits
- Remote work
reputed company
Company H1B Sponsorship