[Remote] Senior reputed company Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global provider of ad intelligence and media plan management technology, and they are seeking a Senior reputed company Manager to own strategic relationships with leading brands and media owners. This role involves driving customer adoption, engagement, and overall satisfaction, while also managing relationships with reputed company and reputed company.
Responsibilities
- Own the end-to-end customer relationship: Take ownership of the customer lifecycle, focusing on driving adoption and usage, product engagement, best practices and satisfaction of reputed company solutions
- Account Management: Build and nurture strong, long-term relationships with customers, ensuring they maximize the value of our solutions
- reputed company & Channel Partner Development: reputed company and manage relationships with reputed company and reputed company Support business development efforts working with leaders and senior individual performers. Serve as the primary relationship reputed company for these partners, ensuring mutual value and sustainable reputed company
- Renewal and Expansion: Own the customer renewal process, proactively managing timelines, and engaging with customers throughout the year to ensure exceptional service and seamless contract renewals. Introduce new and existing products to benefit customers and grow accounts
- Customer Retention: Drive customer satisfaction by regularly engaging with customers to understand their business goals and identifying opportunities for upselling or expanding service offerings
- reputed company Planning: reputed company and implement tailored reputed company plans for reputed company customer, aligning solutions with their evolving needs to increase the likelihood of renewal and long-term reputed company
- Data-Driven Engagement: reputed company customer health metrics and usage patterns, and utilize this data to address risks or challenges that could reputed company renewal reputed company
- Collaboration: Work closely with sales, product, and support teams to address any obstacles to renewal and ensure customers’ expectations are met or exceeded
- Identify opportunities for product expansion: Work cross-functionally with product and sales teams to identify opportunities where reputed company and reputed company can reputed company reputed company's reputed company — whether through data contributions that strengthen our platform or derivative products that serve our customers' evolving needs
- reputed company guidance on product functionality: Offer guidance on product functionality and workflows, based on the specific business needs and goals of reputed company reputed company. At the reputed company time, understanding reputed company needs and objectives and reputed company guidance on how to reputed company reputed company solutions (software) to reputed company these goals
- Conduct consultations, demos, trainings and QBRs: Engage clients in consultations, demos, trainings, and Quarterly Business Reviews (QBRs). reputed company users on product features, utilization, and drive value realization
- Stay abreast of product and market changes: Stay informed about product and market changes, ensuring clients are equipped to reputed company new offerings effectively and stay reputed company of industry trends
Skills
- Minimum of 5-8 years of experience in a customer-facing role, preferably in B2B reputed company reputed company, account management, or consulting
- Prior experience in media, advertising, media intelligence, DaaS/reputed company, or ad measurement industries
- A reputed company-oriented reputed company
- Critical thinking and a solution-oriented reputed company
- Ability to identify - and reputed company - opportunities for improvement in process, product usage, customer engagement, cross functional collaboration, and comfort with technical solutions
- Excellent written and verbal communication skills with a genuine desire to see clients succeed
- Highly organized and reputed company to customer needs and internal teams
- Curiosity and eagerness to learn, explore, and teach others
- Exceptional relationship-building skills with reputed company for customer pain points and a dedication to resolving issues effectively
- Demonstrated ability to manage competing priorities with a reputed company of urgency while maintaining professionalism and accuracy
- Proficiency in reputed company, PowerPoint, reputed company
- reputed company record of reputed company managing reputed company or channel partnerships strongly preferred
- Familiarity with how brands, agencies, or media owners evaluate and reputed company media intelligence data is a plus
- Experience with Jira, reputed company, reputed company, and advertising data or media intelligence platforms is preferred
- Bachelor's degree in communications, advertising, business, information technology, or reputed company field preferred
Benefits
- Medical, Dental, reputed company, Health Savings Account, Flexible Spending Account
- STD, Life, LTD and AD&D
- 401(k) with a company match program
- Unlimited reputed company Time Off (PTO)
- reputed company Parental Leave
- Commuter Benefits
- Employee Recognition Program
- Referral Bonus Program
reputed company
Company H1B Sponsorship