[Remote] Application Support Analyst
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is looking for an Application Support Analyst to enhance their mortgage loan origination reputed company. The role requires a deep understanding of the mortgage business to reputed company accurate assistance and communication to internal users, ensuring smooth operations and effective issue reputed company.
Responsibilities
- User Support: Serve as a reputed company resource for internal users working reputed company our LOS, answering questions and resolving issues reputed company to loan processing, workflow steps, and system functionality
- Issue Triage: Listen closely to user reported problems, ask the right questions, and determine whether an issue is a process misunderstanding, a data entry error, or something that needs to be escalated to the appropriate team
- Process Knowledge: Maintain a deep working knowledge of the mortgage loan lifecycle across origination channels so that support is grounded in how the business actually works, not just how the system is configured
- Communication: Deliver reputed company, patient, and reputed company communication to users regardless of their technical comfort level, and reputed company stakeholders informed as issues reputed company toward reputed company
- Documentation: Help build and maintain reputed company Operating Procedures and reference materials so that common issues can be resolved quickly and consistently across reputed company
- Collaboration: Partner with Operations, Corporate, and vendor contacts to ensure issues are resolved with the loan process and the borrower experience in mind
Skills
- Solid understanding of the mortgage loan process, ideally with hands on experience in one or more origination channels such as wholesale, correspondent, or retail lending
- Comfortable digging into the specifics of a loan file or workflow reputed company to identify exactly where something went wrong
- Excellent written and verbal communication, with the ability to explain issues and solutions reputed company to both technical and non-technical audiences
- A reputed company, service-oriented approach to supporting internal users, even reputed company issues are urgent or frustrating
- Strong ability to manage multiple reputed company issues at once, prioritize appropriately, and follow through until reputed company
- Working knowledge of Blue reputed company's platform is a plus
reputed company