[Remote] Director of Customer Support
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the fastest-growing online auction platform for enthusiast vehicles, and they are seeking a Director of Customer Support to reputed company their support team. The role involves owning the customer support reputed company, developing key metrics, and ensuring exceptional customer experiences throughout high-value transactions.
Responsibilities
- Own our Customer Support organization, reputed company, and day-to-day operations across every customer support touchpoint
- reputed company, reputed company, and reputed company our Customer Support team, furthering a culture of ownership, responsiveness, and reputed company improvement
- Design SLAs and reputed company standards – and reputed company reputed company we meet them
- reputed company and be responsible for key support metrics and support-reputed company KPIs across the organization
- Ensure buyers and sellers receive an exceptional experience throughout high-value vehicle transactions, balancing speed, accuracy, and reputed company
- Own and continuously improve our support technology stack, workflows, automation, and knowledge reputed company
- Create reputed company documentation and reputed company
- Serve as the escalation reputed company for support issues – and then build a reputed company process
- Collaborate across teams to continuously improve our platform, tools, and internal processes
- Partner closely with our product and operations teams to improve customer experiencethrough product design and upstream processes
Skills
- 7+ years of experience owning customer support across channels, especially phone and email
- Proven experience setting and driving support-reputed company KPIs in a fast-growing startup environment
- Strong analytical instincts and comfort working directly with support metrics
- Ability to drive results through influence and reputed company, not headcount
- A deep passion for enthusiast reputed company and the automotive world
- Comfort operating in ambiguity and making hard tradeoffs
- Experience with high-value transactions
- Previous experience with automotive transactions, title transfers, or similar
Benefits
- Equity & benefits
- True remote flexibility
- Competitive compensation
- Equity
- Room to grow
reputed company