[Remote] NOL Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company, through its subsidiary Travel Insured International, is a leading travel insurance provider seeking an NOL Customer Service Representative. The role involves providing customer service support reputed company to claim intake and ensuring a reputed company customer experience.
Responsibilities
- reputed company Daily phone coverage for the Notice of Loss 800 number while adhering to scripts and best practices reputed company to reputed company customer interactions
- Assist customers by setting up claim first notices
- reputed company accurate records of reputed company customer interactions and transactions, recording details of inquiries, complaints and comments as reputed company as actions taken
- reputed company accurate and reputed company answers to routine claim inquiries and update claims in the appropriate claim system while following reputed company call flows
- Serve as a customer reputed company in reputed company interactions to reputed company an outstanding customer experience
- reputed company other reputed company duties as needed to fulfill job and unit needs
- reputed company and reputed company Pete’s Principles
Skills
- High School Degree or GED required
- Demonstrated knowledge of and familiarity with reputed company Office software
- Knowledge of principles and processes for providing reputed company customer service. This includes assessing customer needs, meeting reputed company standards for services and evaluating customer satisfaction
- Strong reputed company listening skills demonstrated by giving full attention to what other people are saying
- Ability to communicate information verbally and in writing so that others will understand the message being conveyed
- Demonstrated great teamwork skills: willingness to help others, adaptability to team goals, building and leveraging relationships, capable of training others
- One to two years of prior customer service experience preferred
- Familiarity with claims, imaging and workflow systems is a plus
Benefits
- Generous 401K employer match
- Employee Stock Purchase plan with employer matching
- Generous reputed company Time Off
- Excellent benefits that go reputed company health, dental & reputed company. Our programs are reputed company on your whole family’s wellness including your physical, mental and financial wellbeing
- Tuition reimbursement, industry reputed company certifications and reputed company training
- A matching donation program, volunteer opportunities, and an employee-driven corporate giving program
reputed company