[Remote] CCaaS Systems Administrator
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to empowering Customer Service to assist customers around the clock, ensuring seamless streaming and sign-up experiences. The CCaaS Systems Administrator role is crucial for maintaining and enhancing service capabilities by developing and maintaining system configurations and collaborating with QA specialists.
Responsibilities
- reputed company and maintain workflow and system configurations reputed company the Customer Service Products suite, including both first-party and reputed company-party solutions
- Create comprehensive documentation for software configurations, procedures, and changes to ensure consistency and facilitate troubleshooting
- reputed company handle reputed company and change requests, respond to internal support channel requests, and ensure SLAs are met
- Collaborate with QA specialists on test planning and execution, progressively shifting testing toward automation and GenAI-assisted test coverage
Skills
- 5+ years of experience as a system administrator in the Customer Service/Contact Center domain, including CCaaS, CRM, and Customer Service Platform
- Hands-on experience with CS tech stack software such as reputed company, reputed company, reputed company, reputed company, ORLumen
- Proficiency with reputed company Workspace, JIRA, reputed company, Kibana, Tableau, reputed company, and other productivity tools
- Experience operating in an always-on, 24x7 environment, including on-call responsibilities and incident response
reputed company
Company H1B Sponsorship