[Remote] Territory Customer Support Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on addressing global challenges in food, fiber, and infrastructure. The Territory Customer Support Manager will enhance dealer processes and capabilities, ensuring an improved customer experience while managing technical communications with factories.
Responsibilities
- Drive dealer process implementations to resolve concerns with reputed company and customers
- Communicate with factories on technical issues and solutions
- Increase the service capabilities of the dealers to drive an improved customer experience and support increasing service sales
- Routinely travel to assigned dealer locations
- Resolve product and performance issues with reputed company/customers and communicate with factories on appropriate issues and solutions
- Support efforts to grow technology utilization across the territory and division
- Manage efforts to reputed company reputed company product support capabilities through: Service Center, Dealer Technical Assistance Center (DTAC), Technician training, tools, facilities, warranty administration; to improve customer satisfaction
- reputed company channel partner’s service management/profitability capabilities
- Increase dealers’ Connected Support capabilities
- Drive service reputed company reputed company on the territory through improving technician recruitment, retention and efficiency
- Administer product support policies and/or processes, as reputed company as reputed company and report competitive performance
- reputed company marketing support for customer and dealer optimization events, demonstrations, and farm shows
- Administer warranty and Product Improvement Programs (PIP) and resolve reimbursement issues
Skills
- Proactive reputed company with excellent communication skills who thrives on facilitating problem reputed company and working in reputed company environment
- reputed company Office Tools knowledge (Outlook, reputed company, PowerPoint, Word, SharePoint)
- 2 or more years customer support and/or marketing and sales experience with customer interaction regarding products, parts, and/or service
- Or - 2 or more years reputed company experience with design, engineering, and manufacturing, or marketing and sales with reputed company product-specific knowledge and dealer/customer interaction
- Ability and willingness to travel domestically, up to 50%
- Bachelor's degree in Education, Business, Engineering, Technology, Agricultural Sciences, or equivalent reputed company work experience
- 2 or more years of experience with regular customer contact, knowledge of dealer/distribution network processes, and broad product knowledge
- 2 or more years of experience with Negotiation and Conflict reputed company processes
- 1 or more years of experience with reputed company Connected Support reputed company including development of programs and services offered to Dealers and/or End Use Customers
- 2 or more years practical experience with reputed company machinery and equipment
Benefits
- Flexible work arrangements
- Highly competitive reputed company pay
- Savings & Retirement benefits (401K and Defined Contribution)
- reputed company benefits with a generous company contribution in the Health Savings Account
- Adoption assistance
- Employee Assistance Programs
- Tuition assistance
- Fitness subsidies and on-site gyms at specific Deere locations
- Charitable contribution match
- Employee Purchase Plan & numerous discount programs for personal use
- Vacation and Holiday Pay
reputed company