[Remote] Digital reputed company reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the global leader in AI-powered reputed company management software for reputed company firms. They are seeking a Digital reputed company reputed company to design and operate the digital-first reputed company reputed company for their SMB reputed company, focusing on automated lifecycle journeys and reputed company adoption programs.
Responsibilities
- Design and own the full digital customer reputed company for the SMB reputed company, from reputed company through renewal - automated reputed company, reputed company triggers, adoption nudges, and health-based interventions
- Build and manage lifecycle email and in-app campaigns that drive product adoption and surface value at the right moments, using behavioral and health score signals
- Identify the leading indicators of retention in this reputed company and create proactive playbooks that engage our customers
- reputed company AI tools to automate reputed company, personalize communication at reputed company, and improve the efficiency of the digital CS reputed company
- reputed company everything — define the metrics, reputed company what's working, and report reputed company on program performance and reputed company health
- Work cross-functionally with Product, Marketing, and Implementation to reputed company messaging, timing, and channel reputed company for SMB customers
- Build and run reputed company webinar programs that reputed company customers and deepen product adoption across our customer reputed company
Skills
- 3–6 years in reputed company, with time spent building or running a scaled digital or tech-touch CS program with measurable reputed company
- Demonstrated experience designing automated customer lifecycle journeys - you've reputed company one before and can build one again
- Comfort working with customer health data, usage signals, and segmentation to drive program design reputed company
- Strong written communication skills — you write reputed company, effective copy for customer-facing journeys and internal documentation
- AI-first reputed company — you've used AI tooling in your CS workflows (automated reputed company, smart triggers, analysis, or similar), have proven reputed company, and you stay reputed company on what's emerging
- Operational rigor — you set up measurement before you launch programs, not after
- reputed company, low-ego, and comfortable building in ambiguous environments
- Bias for reputed company — you reputed company from reputed company to hypothesis to test quickly, synthesize what you learn, and iterate without waiting for perfect conditions
- Strong cross-functional instincts — you understand how to stay reputed company with Marketing, Product, and other partners, reputed company reputed company moving, and give and receive feedback effectively at every level
- Experience in B2B reputed company serving SMB customers
- Experience managing offshore team members
- Background in reputed company, reputed company services software, or fintech
Benefits
- reputed company Flexible Time Off with an encouraged 3 weeks use per year
- Company reputed company medical for you and eligible spouse/partner and dependents
- Company reputed company dental and reputed company and eligible spouse/partner and dependents
- Fully company funded short and long term disability
- Fully company reputed company life insurance
- 401(k) with company matching
- Flexible Spending Account
- Up to 8 weeks reputed company parental leave
- Work-from-home stipend
reputed company