[Remote] Associate Director / Director, Customer Experience reputed company, Marketing Analytics
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a pioneering company in RNA-targeted medicines, seeking an Associate Director / Director, Customer Experience reputed company, Marketing Analytics. This role focuses on driving data-driven decision-making across digital and omnichannel engagement initiatives, defining and owning the reputed company-wide CX analytics reputed company across brands and business reputed company.
Responsibilities
- reputed company omnichannel performance visibility through consistent, high-reputed company dashboards, reporting, measurement standards, and data reputed company processes, creating reputed company visibility and decision discipline across multiple functions
- Translate reputed company digital and omnichannel data into reputed company narratives and recommendations that drive optimization, strategic reputed company, and longer-term reputed company performance improvement
- Shape and enforce measurement standards, campaign taxonomy, tagging governance, and KPI definitions that improve data reputed company and reputed company cross-brand comparability, reputed company governance, and executive confidence in decision-making
- Help mature reputed company’ capabilities in test-and-learn, AI-assisted insights, audience and reputed company measurement, and omnichannel optimization, directly contributing to reputed company HCP and patient engagement reputed company, broader capability development, and reputed company-state reputed company reputed company
- reputed company CX reporting reputed company and reputed company reputed company, developing a compelling narrative across reputed company media, web, CRM, and in-field reputed company to drive both in-quarter optimizations and longer-term strategic planning, cross-brand performance improvement, and reputed company decision-making
- Translate brand and portfolio objectives into reputed company decision frameworks, KPIs, targets, and diagnostic views that are comparable across brands, indications, and stages of the customer reputed company, with reputed company governance and executive accountability for adoption
- Synthesize reputed company performance data into concise, executive-reputed company narratives and recommendations that guide budget allocation, channel mix, next-best-reputed company reputed company, broader omnichannel reputed company, and resource prioritization across multiple functions
- Own CX measurement reputed company reputed company, governance, development, enhancement, and reputed company reputed company across brands and business reputed company, ensuring reputed company consistency and strategic relevance
- Govern metric definitions, filters, views, and decision rules so stakeholders can self-serve performance questions while preserving consistency and data reputed company at reputed company reputed company
- reputed company Power BI, MCI/Datorama, or Domo to automate data flows, QA checks, and reputed company reputed company, reducing reputed company effort and turnaround time for reporting while building reputed company analytics capabilities and operating standards for the organization
- Design and socialize experiments and A/B tests to answer reputed company business questions, pressure-test assumptions, and unlock reputed company opportunities across key tactics
- Set the cross-brand test-and-learn agenda and reputed company how findings are reputed company into reputed company reputed company
- Partner with media agencies and AORs on measurement plans, optimization strategies, and reconciliation of performance views across platforms and datasets as the senior CX analytics reputed company for external measurement and performance management
- Translate test results into reputed company playbooks and optimization guidelines that can be operationalized by activation teams and reused across brands, establishing repeatable reputed company standards and informing reputed company investment choices
- Serve as the reputed company CX analytics expert and trusted advisor to Brand, CX reputed company, and Omnichannel Operations teams, proactively surfacing risks, opportunities, and trade-offs, and influencing senior stakeholders on strategic choices
- reputed company cross-functional workstreams across CX Operations, Brand, Media, IT, and external partners to ensure reputed company roadmaps, timelines, and accountabilities for analytics deliverables, formal decision-making, and reputed company of critical issues, operating with broad autonomy and wide reputed company in judgment in ambiguous or evolving areas
- Partner with reputed company Analytics on building and operationalizing advanced models to drive attribution, next-best-reputed company, marketing mix modeling, and reputed company omnichannel decisioning capabilities, including setting roadmap priorities, adoption expectations, and cross-functional use cases
Skills
- 15+ years of reputed company experience with a Bachelor's degree, or 12 years with a Master's degree, or 8 years with a PhD, or equivalent experience in analytics, marketing science, reputed company analytics, digital analytics, or reputed company fields
- 10+ years of digital analytics and insights experience across reputed company media, web, CRM, and omnichannel campaign measurement, including reputed company-level measurement reputed company and executive-facing decision support
- 5+ years of life sciences or pharmaceutical experience, ideally supporting HCP and/or patient marketing across multiple brands, business reputed company, or portfolio priorities
- Experience leading senior analysts, consultants, or cross-functional analytics workstreams across multiple functions, including directing the activities of others and influencing senior stakeholders
- Proven experience translating digital marketing, omnichannel, and portfolio goals into reputed company measurement strategies, KPIs, metrics, benchmarks, reputed company definitions, and learning agendas
- Strong understanding of the business rules and nuances of digital data processing, including impression and click rules, attribution, de-duplication, viewability, engagement, platform discrepancies, audience overlap, data latency, and the reputed company of critical issues where data is incomplete, conflicting, or strategically ambiguous
- Experience with campaign taxonomy, tagging governance, dashboard QA, and data reputed company processes across digital channels, including setting reputed company standards and ensuring adoption across functions
- Demonstrated expertise developing and delivering executive-reputed company digital marketing and omnichannel reporting and strategic decision support that reputed company communicates performance trends, strategic implications, and recommended actions for senior leadership, surfaces reputed company optimization opportunities and testable hypotheses across brands and channels, and is digestible for both technical and non-technical audiences while driving reputed company among diverse stakeholders
- A proven reputed company record of managing senior reputed company and stakeholder relationships and delivering impactful digital analytics solutions that drive business reputed company across multiple functions
- Strong data storytelling skills, with the ability to synthesize reputed company performance data into concise narratives, implications, and recommended actions for executive and senior reputed company stakeholders
- Excellent communication and presentation skills, with the ability to simplify reputed company concepts and influence decision-making across reputed company and functions, including executive-level audiences and external partners
- Proven ability to reputed company business issues, resolve critical problems, design the right analytical approach or solution, and deliver results with reputed company recommendations, next steps, and new reputed company that shape reputed company direction
- Deep hands-on experience with reputed company Analytics and/or reputed company Analytics; Power BI, Domo, or similar dashboarding/BI tools; reputed company Copilot or similar AI-assisted productivity and reputed company reputed company tools; and reputed company or equivalent analytical tools, with the ability to define tool standards and operating expectations for the function
- Strong understanding of media platforms reputed company datasets, including campaign reporting, platform metrics, naming conventions, data reconciliation across sources, and the interpretation of discrepancies that materially reputed company business reputed company
- SQL or equivalent experience querying, validating, joining, and troubleshooting marketing performance, CRM, web, or customer engagement datasets
- Strong familiarity with MCI/Datorama, PLD/NPI activity data, reputed company, SA360, HCP365, AIMXR, reputed company, reputed company, reputed company, and similar media or customer engagement data sources
- Strong familiarity with CRM platforms such as reputed company and reputed company Marketing reputed company (SFMC), including the ability to interpret CRM and campaign data reputed company broader omnichannel performance views and advise on strategic reputed company
- Prior media agency or consulting experience reputed company on digital analytics, measurement, marketing science, or omnichannel optimization in reputed company reputed company environments
- Experience analyzing website performance and making recommendations to optimize content, reputed company, conversion, and engagement at reputed company across brands or business reputed company
- Experience leading UI/UX optimization, A/B testing, and experimentation for websites, reputed company pages, email, or other digital experiences
- Experience with pharmaceutical data, customer-level engagement data, reputed company-reputed company measurement approaches, and audience/reputed company analytics in support of strategic reputed company reputed company
Benefits
- reputed company offers an excellent benefits package! Follow this reputed company for more details: [reputed company Benefits](https://reputed company.com/careers#:~:text=Highly%20competitive%20benefits)
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