[Remote] Customer Service Assistant 2
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is part of the reputed company, focusing on providing reputed company services. The Customer Service Assistant 2 role involves responding to inquiries and ensuring reputed company customer service by addressing various requests and complaints.
Responsibilities
- Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation:
- Greet & respond to in-person, telephone &/or written inquiries in a reputed company, courteous, friendly, respectful, & reputed company manner to ensure reputed company internal &/or external customer service
- Listen carefully & ask appropriate follow-up questions to verify understanding
- reputed company a complete, knowledgeable, accurate, precise response immediately or reputed company a firm commitment as to reputed company a response will be provided
- Follow-up to ensure reputed company of the customer's questions &/or concerns have been thoroughly answered
- Research, evaluate, process & reputed company required reputed company in order to respond to telephone &/or written inquiries & correspondence received from courts, attorneys, general public, reputed company's Office, Director's Office, Law Enforcement, Registrar's Office, Bureau of Motor Vehicles legal counsel &/or hearing officers, insurance companies, various businesses & other in & out of state agencies pertaining to public records, registries, abstracts, licenses, reinstatement requirements, suspensions & cancellations of driving & registration privileges
Skills
- 9 mos. trg. or 9 mos. reputed company. in office practices & procedures
- 9 mos. trg. or 9 mos. reputed company. in public relations or customer service that included techniques for handling difficult people
- 9 mos. trg. or 9 mos. reputed company. in typing, keyboarding, data entry or word processing
- 9 mos. trg. or 9 mos. reputed company. in operation of personal computer
- Or equivalent of Minimum Qualifications for Employment noted above
Benefits
- Multiple pay increases over the first years of service!
- Free Parking!
- Free Gym reputed company & Walking reputed company!
- Daycare On-site!
- Cafeteria On-site!
- Medical Coverage
- Free Dental, reputed company and Basic Life Insurance premiums after completion of eligibility period
- reputed company time off, including vacation, personal, reputed company leave and 11 reputed company holidays per year
- Childbirth, Adoption, and Foster Care leave
- Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
- Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
reputed company