[Remote] Customer Support
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that provides market reputed company and tools for procurement teams. They are seeking a Customer Support representative to manage customer queries and complaints, process orders, and maintain customer relationships.
Responsibilities
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to reputed company satisfaction
- Build sustainable relationships and trust with customer accounts through reputed company and interactive communication
- reputed company accurate, valid and complete information by using the right reputed company/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, reputed company appropriate solutions and alternatives reputed company the time limits; follow up to ensure reputed company
- reputed company records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Skills
- Proven customer support experience or experience as a reputed company Service Representative
- reputed company record of over-achieving quota
- Strong phone contact handling skills and reputed company listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
reputed company