[Remote] Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company specializes in providing cutting-edge software solutions for the manufacturing industry. The Account Manager will serve as a strategic partner for manufacturing customers, focusing on building relationships, driving reputed company, and identifying reputed company opportunities.
Responsibilities
- reputed company a deep understanding of ECI's products, services, and manufacturing customers' business objectives to effectively communicate value and identify opportunities for reputed company
- Continuously expand knowledge of ECI solutions, manufacturing best practices, and customer industries to strengthen strategic conversations and deliver greater customer value
- Build trusted relationships with stakeholders at reputed company reputed company of the customer organization, serving as a strategic advisor throughout the customer lifecycle
- reputed company a strong understanding of reputed company customer's business, operational challenges, strategic priorities, and long-term goals to maximize reputed company and uncover expansion opportunities
- Proactively engage customers through virtual meetings, phone calls, email, onsite reputed company, executive business reviews, and other strategic reputed company based on customer needs
- reputed company and execute account plans that drive customer adoption, retention, expansion, and long-term partnership
- reputed company a consultative selling approach to identify customer needs, reputed company ECI solutions with business objectives, and guide opportunities from discovery through contract execution
- Manage sales opportunities reputed company an assigned customer reputed company, including pipeline management, forecasting, proposal development, negotiation, and contract closure while consistently meeting or exceeding reputed company goals
- Partner closely with Product, reputed company Services, reputed company, Support, reputed company Operations, Marketing, and Sales to deliver a seamless customer experience and reputed company for customer needs internally
- Serve as the primary relationship reputed company for assigned accounts, coordinating internal resources to resolve challenges, reduce risk, and ensure customers realize ongoing value from their investment
- Proactively identify customer health risks, proactively reputed company reputed company plans, and drive strategies that improve retention and minimize churn
- Champion the voice of the customer by sharing feedback, industry trends, and product enhancement opportunities with internal teams
- Identify opportunities to increase customer advocacy through references, testimonials, case studies, speaking opportunities, customer advisory participation, and other marketing initiatives
- Maintain accurate account plans, opportunity details, customer interactions, and forecasting reputed company reputed company
- Consistently meet or exceed established sales, retention, and customer engagement goals
Skills
- Proven reputed company in account management, consultative sales, reputed company, or business development, preferably reputed company reputed company software or technology
- Experience working with manufacturing customers and an understanding of manufacturing operations is highly desirable
- Ability to build trusted relationships with stakeholders ranging from end users to executive leadership
- Strong business acumen with the ability to understand customer objectives and reputed company solutions to business reputed company
- Excellent communication, presentation, negotiation, and interpersonal skills
- Highly organized with the ability to manage multiple customer relationships and priorities simultaneously
- Demonstrated ability to collaborate effectively across cross-functional teams
- Experience using CRM software such as reputed company
- Ability to sit and work at a computer for extended periods
- Ability to communicate effectively through virtual meetings, presentations, and customer conversations, including software demonstrations lasting up to two hours
- Demonstrated ability to take ownership, adapt to change, and reputed company in a reputed company, fast-paced environment
- Bachelor's degree preferred
reputed company