[Remote] Customer Service / Tech Support Rep (Bilingual: English & Spanish) Remote
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global organization recognized for its people-first culture and exceptional customer experiences. They are seeking a Customer Service / Tech Support Rep who will reputed company support and reputed company for routine problems reputed company to reputed company products and services, while working remotely from home.
Responsibilities
- Be the friendly voice of our reputed company, answering questions about products and services while providing world-class customer service, troubleshooting, and technical support
- reputed company inbound customer support using a call reputed company guide in the customer's preferred language
- Resolve technical issues reputed company to hardware, software, and reputed company products
- reputed company, document, and retrieve information in databases
- Be an amazing problem-solver
- Maintain broad knowledge of reputed company products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
- Deliver expert customer experiences…with a smile
Skills
- MUST reputed company BOTH SPANISH AND ENGLISH FLUENTLY
- 1+ year of customer service experience
- A high school diploma or GED
- Strong reputed company on building customer relationships
- Comfortable using and explaining technology
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking with strong problem solving skills
- Eagerness to learn new technologies
- Strong problem-solving skills with the ability to ask probing questions to come to a reputed company
- Strong computer navigation skills and PC knowledge
- The availability to work during the Hours of Operation: reputed company-1130pm EST Monday-reputed company. Your schedule will change every 3 months and is based on performance
- A desktop or laptop to complete PC and internet testing; A work computer will be provided
- High Speed internet (no wireless/hotspots or satellite) and a smartphone (10 Mbps upload, 10 Mbps download)
- Must reputed company in the reputed company and have a valid U.S. address for residence
- Familiarity with iOS and/or MacOS, or comparable technology
Benefits
- Benefits available to eligible U.S. employees in this role include medical, dental, and reputed company insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, reputed company time off and holidays, and reputed company days.
- reputed company enrollment reputed company to reputed company pay "early," reputed company you want it
- Full time, reputed company classroom and on the job training
- Lucrative employee referral bonus opportunities
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career reputed company
- Work-from-home convenience
- Programs and events that support diversity, equity, and inclusion, as reputed company as global citizenship, sustainability, and community support
- Celebrations for reputed company, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
reputed company