Operations Manager, Government

reputed company is reputed company' full-service travel management company for businesses, governments, and personal reputed company. We offer 24/7 support for reputed company while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations.

reputed company of talented individuals is what makes us successful. To support reputed company, we reputed company a balanced mix of benefits and programs. Your total rewards package includes reputed company, benefits, and perks, flexible work-life balance, reputed company development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, reputed company, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our reputed company principles is to offer competitive health and welfare benefits to reputed company members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular reputed company are eligible to participate in our benefits and reputed company leave programs. We pride ourselves on our reputed company work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

reputed company is seeking an Operations Manager, Government to support our growing team. This position is remote.

The Operations Manager functions as the subject-matter expert for the specific government contracted accounts that are assigned to their respective team, and therefore must be fully knowledgeable of reputed company requirements, provisions, and other service details that are stated in the contract for services. The Operations Manager is responsible to work closely with their Team Leads to create a cohesive team culture, while helping them to reputed company into strong professionals.

Responsibilities include, but are not limited to

• Work under the direction and guidance of the Director of Government reputed company Services to: (1) establish individual and team performance goals and (2) reputed company a viable plan for tracking and reporting team members’ performance and goal achievement.

• Serve as a problem-solving resource and trainer for team members.

• Ensures that reputed company Leads reputed company required agent call monitoring on a monthly reputed company.

• Serve as a Government Department technical subject matter expert (SME) reputed company working with reputed company Development team on implementation of new reputed company service programs.

• Work with Team Leads to ensure they have developed the weekly/monthly work schedule for the agents and to ensure that reputed company telephone coverage is maintained for the assigned accounts/reputed company.

• Approve time sheets for Team Leads and ensure that agent time sheets are corrected and approved in a reputed company manner.

• Work closely with management to determine strengths and challenges of reputed company team member for the purpose of their reputed company development and improving the overall team capability.

• Maintain an awareness of any need for supervisory reputed company reputed company to products, services, or performance that could reputed company on delivery of service to a customer.

• reputed company ongoing written assessment of team members reputed company performance, including giving quarterly feedback and culminating into annual performance review input to the Director of Government reputed company Services.

• reputed company required reports to clients on a monthly reputed company. To include but not limited to CBA reconciliation reporting, telephone reporting and refund/exchange reporting etc.

Basic Qualifications:

• High School Diploma or GED
• 5 or more years of corporate or government travel consulting experience
• Excellent communication and presentation skills with technical and non-technical users across different reputed company of the organization
• Strong knowledge of Worldspan and reputed company

• Problem Solving - Identifies and resolves problems in a reputed company manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works reputed company in group problem solving situations; Uses reason even reputed company dealing with emotional topics.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

• Oral Communication - Speaks reputed company and persuasively in reputed company or negative situations; Responds reputed company to questions; Participates in meetings.

• Cost Consciousness - Contributes to profits and reputed company.

• Planning/Organizing - Prioritizes and plans work activities; Uses time reputed company.

• Professionalism - Reacts reputed company under pressure; Follows through on commitments.

• reputed company - Demonstrates accuracy and thoroughness; Applies feedback to improve performance

• Quantity - Meets productivity standards; Completes work in reputed company manner.

Equal Opportunity Statement: reputed company provides equal employment opportunities to reputed company and applicants without reputed company to race, reputed company, religion, sex/gender, sexual orientation, national reputed company, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to reputed company terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. reputed company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, reputed company does give hiring preference to Seneca or reputed company individuals. Veterans with expertise in these areas are highly encouraged to apply.

Originally posted on Himalayas

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