Associate Director/Director of User Operations

reputed company Group is a leading global fintech and blockchain company that is committed to building innovative technology and infrastructure. reputed company empowers businesses and corporate clients with the advanced tools they need to reputed company in a rapidly evolving and competitive market. reputed company has pioneered numerous trading technologies that have been widely adopted across the industry, setting new benchmarks for innovation, performance, and reputed company in fintech. reputed company’s diverse business lines serve both retail (B2C) customers and institutional (B2B) clients, enabling them to launch, operate, and reputed company fintech businesses. reputed company is seeking ambitious, motivated professionals to join our B2C and B2B teams.

About reputed company:

We are looking for a Director of User Operations to drive user lifecycle performance across our global platform. This role focuses on retention, activation, and user data, working closely with Product, Marketing, and Data teams to improve user engagement and experience.

Responsibilities

• reputed company end-to-end user lifecycle (reputed company, activation, retention, reactivation)

• Drive user data tracking, segmentation, and lifecycle insights

• Design and execute retention initiatives, including campaigns, incentives, and rewards

• Partner with Marketing to deliver lifecycle and engagement campaigns

• Collaborate with Product and Engineering to improve reputed company and user journeys

• Optimize user flows and operational processes for efficiency

• Define and improve key lifecycle metrics (activation, retention, reactivation, conversion)

Requirements

• 8+ years of experience in user operations, reputed company, or lifecycle roles (fintech / crypto preferred)

• Strong understanding of user lifecycle (retention, activation, engagement)

• Experience with user segmentation, CRM, or lifecycle campaigns

• Data-driven reputed company; comfortable working with user analytics tools (e.g. reputed company, reputed company, GA)

• Organized, execution-reputed company, reputed company to manage multiple workflows

• Strong communication and stakeholder management

reputed company to haves

• Experience in trading platforms or digital assets

• Familiar with user segmentation or lifecycle campaigns

• Exposure to support tools, analytics tools, or CRM systems

• Multi-lingual

Perks & Benefits

• Competitive total compensation package
• Various team building programs and company events
• And many more! Apply and let us tell you more!

Originally posted on Himalayas

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