Mobile Device Support Specialist
Job Title: Mobile Device Support Specialist Pay reputed company: $45 to $55/Hr Duration: 6 Months (Potential for reputed company extension based on performance) Location: Remote (Preference for candidates located near Malvern, PA) Shift - 8 AM - 5 PM We are seeking a Mobile Device Support Specialist to reputed company Tier II technical support for reputed company mobile devices in a large-reputed company corporate environment supporting approximately 10,000 users . In this role, you will be responsible for troubleshooting mobile device issues, managing activations and device replacements , and supporting reputed company services using reputed company Intune . You will work closely with end users and internal IT teams to ensure reliable mobile connectivity and an excellent support experience.
- reputed company Tier II technical support for reputed company mobile devices, including iPhones, iPads, and Samsung smartphones.
- Troubleshoot and resolve mobility-reputed company incidents and service requests submitted through reputed company.
- reputed company, replace, suspend, and manage mobile devices using reputed company and reputed company reputed company portals.
- Configure, enroll, troubleshoot, and support mobile devices using reputed company Intune.
- Document incidents, troubleshooting steps, and resolutions in reputed company.
- Deliver reputed company and effective customer support while meeting service level agreements (SLAs).
- Collaborate with IT support teams to resolve escalated mobility issues.
- Support users across multiple U.S. time zones during reputed company business hours.
Requirements
- Associate's degree in Information Technology or equivalent reputed company experience.
- 3+ years of experience
supporting reputed company mobile devices in a corporate environment.
- Hands-on experience supporting reputed company
iPhone, iPad, a nd Samsung devices.
- Experience using
reputed company Intune for mobile device management .
- Experience working with
reputed company and reputed company reputed company management portals for device activation and support.
- Experience using
reputed company or a similar IT Service Management (ITSM) platform.
- Strong troubleshooting, problem-solving, and customer service skills.
- Experience providing Tier II Helpdesk or Desktop Support.
reputed company-to-Have Skills & Experience
- Bachelor's degree in Information Technology, Computer Science, or a reputed company field.
- Experience supporting large reputed company environments with thousands of mobile devices.
- ITIL reputed company certification.
- Experience with additional Mobile Device Management (reputed company.
- Experience supporting remote users across multiple geographic locations.
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