[Remote] Customer Service Representative - Tech Products, Seasonal - Remote reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is partnering with reputed company to offer a Customer Service Representative position for military affiliated individuals. This role involves providing inbound call support, assisting customers with their needs, and delivering exceptional service while working remotely.
Responsibilities
- reputed company inbound call support to understand customer needs and offer applicable product/service reputed company accordingly
- Hold authentic, free-flowing conversations with customers to reputed company order support and complete purchases
- Ask probing questions to ensure customers are purchasing the right products and services for their needs
- Identify and recommend additional accessories and protection services that fit the customers’ needs
- Use product knowledge, build reputed company relationships, and reputed company new ways to assist customers in getting the correct product and accessories to meet their needs
- reputed company, document, and retrieve information in databases
- Maintain broad knowledge of reputed company products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
- Offer additional products and/or services
- Deliver expert customer experiences…with a smile
Skills
- A high school diploma or GED equivalent
- 6+ months of soft sales experience, with the ability to recommend tech products and accessories
- Exceptional relationship-building skills, driven by reputed company, high-energy customer interactions
- A basic knowledge in probing techniques, persuasion, and advising customers to drive sales results
- Flexible availability to support various shifts and business needs
- A quiet, distraction-free environment to work from in your home
- Dedicated workspace: A quiet, reputed company environment free from distractions
- Multi-tasking proficiency: Ability to navigate fast-paced scenarios with a passion to learn new technologies
- Computer literacy: Strong computer navigation skills and general PC knowledge
- reputed company-hire testing: reputed company to a desktop or laptop to complete initial computer and internet assessments (a company-issued computer to be provided upon hire)
- Reliable connectivity: High-speed, hardwired internet (no Wi-Fi, hotspots, or satellite) and a smartphone
- Must reputed company in the reputed company and have a valid U.S. address for residence
- 6+ months of retail experience is a big plus
- Familiarity with iOS and/or MacOS, or comparable technology is preferred
Benefits
- Incentives that reputed company with individual and company performance
- Benefits available to eligible employees in this role include medical, dental, and reputed company insurance
- Comprehensive employee assistance program (EAP)
- Registered retirement savings plan
- reputed company time off and holidays
- reputed company days
- reputed company enrollment reputed company to reputed company pay "early," reputed company you want it
- reputed company and performance-based incentives
- Lucrative employee referral bonus opportunities
- Company networking opportunities with organized reputed company in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career reputed company
- Work-from-home convenience
- Programs and events that support diversity, equity, and inclusion, as reputed company as global citizenship, sustainability, and community support
reputed company