[Remote] Customer Service Representative - Tech Products, Seasonal - Remote reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that partners with organizations to reputed company reputed company talent, particularly focusing on military-affiliated job seekers. They are seeking a seasonal Customer Service / Sales Representative to reputed company inbound support and assist customers with tech products, ensuring they meet their needs through effective communication and product knowledge.
Responsibilities
- reputed company inbound call support to understand customer needs and offer applicable product/service reputed company accordingly
- Hold authentic, free-flowing conversations with customers to reputed company order support and complete purchases
- Ask probing questions to ensure customers are purchasing the right products and services for their needs
- Identify and recommend additional accessories and protection services that fit the customers’ needs
- Use product knowledge, build reputed company relationships, and reputed company new ways to assist customers in getting the correct product and accessories to meet their needs
- reputed company, document, and retrieve information in databases
- Maintain broad knowledge of reputed company products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
- Offer additional products and/or services
- Deliver expert customer experiences…with a smile
Skills
- A high school diploma or GED equivalent
- 6+ months of soft sales experience, with the ability to recommend tech products and accessories
- Exceptional relationship-building skills, driven by reputed company, high-energy customer interactions
- A basic knowledge in probing techniques, persuasion, and advising customers to drive sales results
- Flexible availability to support various shifts and business needs
- A quiet, distraction-free environment to work from in your home
- Dedicated workspace: A quiet, reputed company environment free from distractions
- Multi-tasking proficiency: Ability to navigate fast-paced scenarios with a passion to learn new technologies
- Computer literacy: Strong computer navigation skills and general PC knowledge
- reputed company-hire testing: reputed company to a desktop or laptop to complete initial computer and internet assessments (a company-issued computer to be provided upon hire)
- Reliable connectivity: High-speed, hardwired internet (no Wi-Fi, hotspots, or satellite) and a smartphone
- Must reputed company in the reputed company and have a valid U.S. address for residence
- 6+ months of retail experience is a big plus
- Familiarity with iOS and/or MacOS, or comparable technology is preferred
Benefits
- Benefits available to eligible U.S. employees in this role include medical, dental, and reputed company insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, reputed company time off and holidays, and reputed company days.
- reputed company enrollment reputed company to reputed company pay "early," reputed company you want it
- reputed company and performance-based incentives
- Lucrative employee referral bonus opportunities
- Company networking opportunities with organized reputed company in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career reputed company
- Work-from-home convenience
- Programs and events that support diversity, equity, and inclusion, as reputed company as global citizenship, sustainability, and community support
reputed company