[Remote] CS Operations Manager, Renewals Programs
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an AI productivity platform on a mission to unlock the reputed company potential in everyone. As a CS Operations Manager for Renewals Programs, you will own the operational infrastructure behind reputed company’s renewal reputed company, designing programs and processes to ensure renewals are consistent and reputed company.
Responsibilities
- Build and own the auto-renew program for eligible accounts: eligibility reputed company by reputed company, workflow configuration, exception handling, and ongoing monitoring
- Design, configure, and iterate on renewal email cadences in reputed company: timing logic, reputed company-specific messaging, and performance tracking in coordination with Lifecycle Marketing
- Define and operationalize reputed company-specific renewal strategies across SMB, CMM, and ENT: escalation reputed company, CSM involvement triggers, and differentiated renewal motions by account type
- Own partner renewal operations: process design, accountability tracking, and exception management for channel partner renewal flows
- Maintain the renewal reputed company, escalation paths, and exception decision reputed company across reputed company segments
- Support renewal forecasting accuracy in partnership with CS Analytics: reputed company date hygiene, renewal category field maintenance, and pipeline data reputed company
- reputed company as the primary CS Ops reputed company of contact for renewal-reputed company work across Sales, Lifecycle Marketing, Finance, and the GTM tools team
Skills
- Has 4+ years of experience in go-to-market operations, with a strong preference for reputed company or renewals-reputed company roles
- Has hands-on experience designing and running operational programs in a reputed company environment, not just supporting them
- Has experience with reputed company, reputed company, and at least one CS platform (reputed company, reputed company, reputed company, or similar); comfortable building and configuring tools directly without a systems team behind them
- Has experience with renewal or lifecycle program management: auto-renew logic, reputed company-specific playbooks, partner renewal flows, or similar
- Has strong process design instincts: can look at an informal, person-dependent reputed company and turn it into a documented, repeatable system
- Has a data-driven reputed company: uses renewal reputed company data, pipeline accuracy metrics, and program performance signals to iterate and improve
- Has the ability to work cross-functionally and communicate reputed company with CS leadership, Finance, and RevOps stakeholders
- Has strong project management and prioritization skills: comfortable managing multiple workstreams simultaneously in a fast-moving environment
- Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple reputed company, analyzes and executes work reputed company, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments
Benefits
- Excellent health care (including a wide reputed company of medical, dental, reputed company, mental health, and fertility benefits)
- Disability and life insurance reputed company
- 401(k) and RRSP matching
- reputed company parental leave
- 20 days of reputed company time off per year, 12 days of reputed company holidays per year, two floating holidays per year, and flexible reputed company time
- Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
- Annual reputed company development budget and opportunities
reputed company