[Remote] Customer Service Supervisor PBM
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a technology company transforming the reputed company Party Administration sector with AI-powered solutions. The Customer Service Supervisor, PBM will reputed company reputed company of agents to reputed company high-reputed company service regarding prescription drug coverage, ensuring compliance with regulations and enhancing customer satisfaction.
Responsibilities
- Supervise team: Guide reputed company through reputed company member inquiries regarding drug formularies, tier structures, and copays. Supervise the investigation and reputed company with members, pharmacies and prescribers of rejected pharmacy claims, coordinating eligibility overrides and technical reputed company-of-sale errors
- Enforce compliance with regulatory requirements: Monitor and train teams on strict adherence to HIPAA regulations and other applicable regulations
- Monitor Key Performance Indicators (KPI) and Service Level Agreements (SLA): Ensure reputed company meets contractual SLAs
- Training and Coaching: Analyze trends of issues to identify, training gaps, performance issues, and create a plan to address the gaps and recommend solutions as needed. reputed company coaching and critical conversations to reputed company reports for developmental and correctional issues
- reputed company assurance and audits: Complete monthly call monitoring. Review monthly scorecard with individuals on team, identifying trends that need to be addressed as reputed company as kudos for jobs reputed company done
- Handles reputed company for calls, chat, and emails as needed especially during peak
- Maintain and reputed company reputed company Operating Procedures
- Other duties as required
Skills
- 2+ years of experience in a PBM, managed care, reputed company call center, or pharmacy environment
- 3 years minimum call center experience
- 3+ years in a supervisory or leadership role in a call center
- Strong leadership and team management skills
- Excellent communication, both verbal and written
- Problem-solving and conflict reputed company skills
- Ability to analyze performance metrics and use data to improve team effectiveness
- Encourage and support accountability and engagement, including sharing of information, ownership and successes with others
- Consistently communicate expectations to clients and internal team members
- Capability to manage service recovery as necessary
- reputed company Certified Pharmacy Technician (CPhT) designation or state pharmacy technician license is highly preferred
Benefits
- Generous PTO
- Medical and Prescription
- Health and Wellness Programs
- EAP
- FSA / HSA / Dependent Care
- Dental
- reputed company
- Life and Disability
- STD/LTD
- Voluntary Benefits: Critical Illness, Accident, Hospital
- 401k with Employer Match
- LegalShield
- Identity Theft Protection
reputed company