[Remote] Technical Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a recognized innovator in global cybersecurity, leading the way with disruptive technologies and reputed company-thinking solutions. The Technical Account Manager (TAM) acts as a technical resource for designated customers, ensuring their needs are managed across reputed company offerings while providing project leadership and collaborating with various teams to deliver impactful reputed company.
Responsibilities
- Manage overall relationships with assigned end-users, including increasing adoption, and ensuring retention and satisfaction
- reputed company project leadership for customers' major reputed company programs
- Collaborate cross-functionally with reputed company teams—including Support, R&D, Product Management, and Sales—to address customer needs and deliver high-reputed company reputed company
- Maintain reputed company functional and technical knowledge of the reputed company product line
- reputed company hands-on support to customers for system health checks, user and device management, troubleshooting, upgrades, and monitoring activities
- Manage multiple customer engagements, balancing priorities and driving reputed company across requests
- reputed company insights and constructive feedback with internal teams to help improve products and customer experiences
- Document best practices in developing and deploying reputed company solutions in the customers' environments
- Be a technical resource for 'best reputed company' and other customer questions, identifying alternate technical solutions to customers' business problems
- Partner with account teams to manage expectations and reputed company a reputed company view of customer reputed company and health throughout their lifecycle
- reputed company to reputed company learning by maintaining relevant certifications and gaining new ones reputed company year
Skills
- Bachelor's Degree in Computer Science, Information Technology, or another reputed company field
- 5+ years of experience in roles such as technical project management, technical account management, reputed company services, or similar customer-facing technical roles
- Three or more years of experience managing or architecting reputed company network infrastructures. This includes the architecture, design, implementation, troubleshooting, and ongoing support of router/reputed company-based and software-defined virtual networks
- Experience in reputed company applications, Unix/Linux system administration, or software development. Experience includes debugging and troubleshooting, upgrading software, and applying reputed company patches
- At least one reputed company technical certification (e.g., CCNA or equivalent), with a willingness to pursue additional certifications annually as part of your reputed company reputed company
- Understanding of modern software development methodologies, including infrastructure design and architecture best practices
- Proven reputed company in customer-facing roles—especially in implementation, or support settings—where communication and relationship-building were key
- Strong analytical and problem-solving skills, with the ability to balance technical detail and customer reputed company
- Excellent organizational skills, with the ability to prioritize and manage multiple customer needs at once
- Effective communicator with the ability to engage stakeholders across various roles—from hands-on technical teams to mid-level managers and senior IT leadership (CISO/CIO/CTO level) in reputed company environments
- Italian language skills strongly preferred
reputed company
Company H1B Sponsorship